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Windows 7: i don't know what is it but i wish i can find a help..

03 Aug 2017   #1
mahmoud elgo

windows 7 professional 64-bit
 
 
i don't know what is it but i wish i can find a help..

something weird happend in my lap specially with any picture in my lap .. when i download any picture from the internet or actually my old pictures and open it then restart the windows and trying to open it again i found a strange title down left the picture " I am sorry !!!!! " some friends told me u are hacked but i aint find any server or strange Trojan in my task manger .. hope anyone helps me


My System SpecsSystem Spec
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03 Aug 2017   #2
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi and welcome to the Forum. As you do not appear to be running any anti virus software you may well be infected. Try running Malwarebytes from here:
Download Malwarebytes Anti-Malware 2.2.1 - FileHippo.com
My System SpecsSystem Spec
03 Aug 2017   #3
mahmoud elgo

windows 7 professional 64-bit
 
 

i don't think its a malware because i deleted and installed another version of windows and suddenly i found the same problem, what should i do ?
My System SpecsSystem Spec
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03 Aug 2017   #4
RoasterMen

Windows 10 Pro 64-bit
 
 

We will never know until we try. Scan with malwarebytes first.

Also, you maybe have been downloading and installing illegal files (aka pirated software) and have gotten that virus or malware.
My System SpecsSystem Spec
03 Aug 2017   #5
mahmoud elgo

windows 7 professional 64-bit
 
 

also i didn't download anything illegal but i downloaded anti-malware and i am scanning right now
My System SpecsSystem Spec
03 Aug 2017   #6
mahmoud elgo

windows 7 professional 64-bit
 
 

oh 8 detected !
Trojan.Renamer
PUP.Optional.APNToolBar
PUM.Optional.LowRiskFileTypes

which is the problem or the three of them ? can anyone explains to me. thanks
My System SpecsSystem Spec
03 Aug 2017   #7
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I think you need help from one of the Security Experts here on the Forum. Perhaps a Moderator would consider moving this thread to the Security section?
My System SpecsSystem Spec
03 Aug 2017   #8
mrjimphelps

Dual Boot Linux Mint 32-bit / Windows 7 Professional 64-bit
 
 

I suggest that you also run a pre-Windows malware scan, such as Windows Defender Offline. This will catch anything which is buried deep in Windows and therefore was not caught by the scan you already ran.

And be sure to install a decent anti-malware program which does continual monitoring of your computer. I use Trend Micro myself, but it is a paid, not free, program. If you want a free program, you might try Avast.
My System SpecsSystem Spec
03 Aug 2017   #9
mahmoud elgo

windows 7 professional 64-bit
 
 

thanks you guys, when i downloaded Malwarebytes Anti-Malware and scanned the pc , i think problem is solved and when i re-scan by windows defender , it tells that " your computer is running normally " thank you so much guys i appreciate it
My System SpecsSystem Spec
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 i don't know what is it but i wish i can find a help..




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