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Windows 7: Challenging Case - How to reset user password under special username

14 Oct 2017   #1

Challenging Case - How to reset user password under special username

Hello, I encounter a difficult case recently

1: The user account HKDM/kit.tsui is shown after starting the window
2: There is a button to switch user account. If you click this button, you are allowed to type username and password.
3: The window is installed in D driver.

In this case, I would like to reset the password. I follow the below YouTube video because the window is installed in D driver.
How To Reset Windows7 Password - YouTube

Finally, I cannot reset the password.

The message is shown below:
The syntax of this command is:
[username [password : * ] [options]] [/DOMAIN]
username {password : *} /ADD [options] [DOMAIN]
username [/DELETE] [/DOMAIN]
username [/TIMES:{times : ALL}]

When I type net user in the command box, it gives me a list of all users below:
Administrator Guest SophosSAUD01030

I cannot find HKDM/kit.tsui from the list. What should I do?

Thank you very much !

My System SpecsSystem Spec
14 Oct 2017   #2

Windows 10 Pro x64 x3, Ubuntu

Sorry we cannot assist with password issues
My System SpecsSystem Spec
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 Challenging Case - How to reset user password under special username

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