Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Unknown box appears on screen, won't go away.

18 Oct 2017   #1
Sonamsopmist

Windows 7 Home Premium 32bit
 
 
Unknown box appears on screen, won't go away.

Hello, I face a problem on windows7 laptop. A small box appears on the desktop screen.
It is actually my sisters device, I asked her to capture the screen and send it to me so I can post it. The box look like a blank window, its on the bottom left, covering the start button. Sometimes it doesn't appear at all, but when it does, it doesn't go away, I tried checking task manager for anything unusual, but the only thing that caught my attention is "atieclxx.exe", most likely irrelevant to the issue. It' doesn't look like a splash nor one of those ransomware windows. Any solutions?
Attaching screenshot. For discretion, I' ve covered parts of the image with black patches.
I 've never encountered this problem on my win7 devices.
Thanks in advance.


Update: Solved, It was avira. Got rid of it and installed ESET. Thanks to lehnerus2000 for suggesting Process Explorer.




Attached Thumbnails
Unknown box appears on screen, won't go away.-untitled.png  
My System SpecsSystem Spec
.
18 Oct 2017   #2
poolmon

win 7
 
 

I would try the following in order listed:

1. Right click the TaskBar and see if it is checked "Locked." If so left click to uncheck it to see if it fixes the issue.
2. Right click the TaskBar, left click "Properties", then click "Customize", then "Restore Default Icon Behaviors" to see if the issue is resolved.
3. Right click the TaskBar, left click Properties, then click the "Start Menu" Tab, then click "Customize" then click "Use Default Settings" to see if the issue is resolved.

Good luck and let us know how it turns out.
My System SpecsSystem Spec
18 Oct 2017   #3
Megahertz07

Windows 7 HP 64
 
 

Welcome to the Forum

When the small box appears on the desktop screen, launch task manager (Ctrl+Shift+Esc) and on the Applications tab and Services try to see if there is a program that could be the owner of the box.

Do a system file check
Open a CMD window and type
sfc /scannow
My System SpecsSystem Spec
.

20 Oct 2017   #4
Sonamsopmist

Windows 7 Home Premium 32bit
 
 

I tried all 3, no fruit whatsoever
My System SpecsSystem Spec
20 Oct 2017   #5
Sonamsopmist

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by poolmon View Post
I would try the following in order listed:

1. Right click the TaskBar and see if it is checked "Locked." If so left click to uncheck it to see if it fixes the issue.
2. Right click the TaskBar, left click "Properties", then click "Customize", then "Restore Default Icon Behaviors" to see if the issue is resolved.
3. Right click the TaskBar, left click Properties, then click the "Start Menu" Tab, then click "Customize" then click "Use Default Settings" to see if the issue is resolved.

Good luck and let us know how it turns out.
I tried all 3, apparently the box is not a TaskBar issue.
My System SpecsSystem Spec
20 Oct 2017   #6
Megahertz07

Windows 7 HP 64
 
 

Did you do what I suggested on post #3?
My System SpecsSystem Spec
20 Oct 2017   #7
lehnerus2000

W7 Ultimate SP1, LM18.3 MATE, W10 Home, #All 64 bit
 
 
Process Explorer

Process Explorer has a tool that you can use to identify the process associated with a window.

You can download it from here:
https://docs.microsoft.com/en-us/sys...ocess-explorer
Unknown box appears on screen, won't go away.-prex-download.png
It's a portable program (i.e. it doesn't install and you can run it from a USB stick). :)
  1. Run the exe file (or unpack the zip file and then run the exe)
  2. Drag the Crosshair icon over the mystery window and "drop it"
  3. Check which process is highlighted
Unknown box appears on screen, won't go away.-prex-find-process-cropped-.png
My screenshot shows that I dropped the Crosshair on the Pale Moon window.


My System SpecsSystem Spec
Reply

 Unknown box appears on screen, won't go away.




Thread Tools




Similar help and support threads
Thread Forum
An unknown device appears
In device manager is showing an unknown device. And I think it is new, because I never seen that before. :shock: :confused: It is similar to this topic : https://www.sevenforums.com/hardware-devices/96385-unknown-device.html I think the problem is the : ROOT\LEGACY_CPUZ132\0000 I...
Hardware & Devices
Black screen with movable mouse cursor before login screen appears
Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off. I turned it back on and now it doesn't get to the login screen anymore. It just displays a...
BSOD Help and Support
Unknown router appears in my network
An unidentified router recently appeared on my network. I have never had this happen before. Screenshot attached. The Linksys E4200 is not mine.
Network & Sharing
Black Screen appears 2 secs after Logon Screen shown
I cannot get to my desktop as this black screen is preventing me to do so. It doesn't even give me enough time to log in! It happened once before but it magically started to work the other time. This never happened when I was still using the stock 640GB HDD that the laptop came with. So...
General Discussion
Unknown account appears in windows 7
Hello everyone. I have some question(or maybe a problem) and it's about accounts on my windows. Some unknown account appeared on my windows with some strange name! So i would like to know is it normal, or is there something wrong like a hack or a consequence of an virus attack!! Do i need to...
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:14.
Twitter Facebook Google+