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Windows 7: Exception code 0xc0000005 when exit 64bit music application

05 Nov 2017   #1
LiveOn7

Win 7 Pro 64 bit SP1
 
 
Exception code 0xc0000005 when exit 64bit music application

Hello forum,

Since recently, exiting the Cubase 6 64bit result in application crash with Exception code 0xc0000005 in the event log:

----------------------------
Felet uppstod i programmet med namn: Cubase6.exe, version 6.0.7.364, tidsstämpel 0x4f5f87dc
, felet uppstod i modulen med namn: Cubase6.exe, version 6.0.7.364, tidsstämpel 0x4f5f87dc
Undantagskod: 0xc0000005
Felförskjutning: 0x0000000000fe3352
Process-ID: 0xfc8
Programmets starttid: 0x01d356097b404a02
Sökväg till program: C:\Program Files\Steinberg\Cubase 6\Cubase6.exe
Sökväg till modul: C:\Program Files\Steinberg\Cubase 6\Cubase6.exe
Rapport-ID: dcfdc707-c1fc-11e7-bd0e-001fd0dbecc6
System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2017-11-05T07:42:25.000000000Z

EventRecordID 1072390

Channel Application

Computer RMS

Security


- EventData

Cubase6.exe
6.0.7.364
4f5f87dc
Cubase6.exe
6.0.7.364
4f5f87dc
c0000005
0000000000fe3352
fc8
01d356097b404a02
C:\Program Files\Steinberg\Cubase 6\Cubase6.exe
C:\Program Files\Steinberg\Cubase 6\Cubase6.exe
dcfdc707-c1fc-11e7-bd0e-001fd0dbecc6
----------------------------

It used to work for years without a problem.

On the other hand, the Cubase 6 32bit doesn’t have this problem.

Furthermore, if set the Cubase 6 64bit to ‘Windows 7’ compatibility mode, then the application is shutting down properly. But some functions are very slow then.

I’ve also re-installed Cubase 6 64bit from the original installer and updated it to the last version, but the problem is still present.

Using "Run As Administrator” doesn’t make the problem go away.

I’ve tried to disable the Hyperthreading, but it doesn’t have any impact on the problem.
I read somewhere that a possible cause is the that some bad driver has corrupted the system driver pool?

I’ve submitted the full Event Viewer administrative logs through the following link:

https://s3.us-east-2.amazonaws.com/trshared/Errors.zip

System specifications:

Win7 Pro 64bit SP1
6GB RAM
NVIDIA GEFORCE GT 710
Gigabyte EX58-UD4

I would appreciate if someone could help me to trace down and solve the problem.

Thanks in advance!


My System SpecsSystem Spec
.
08 Nov 2017   #2
LiveOn7

Win 7 Pro 64 bit SP1
 
 

So... ?
My System SpecsSystem Spec
08 Nov 2017   #3
fireberd

Windows 10 64 bit
 
 

Searches turn up many references to this code.
Here is one:
0xC0000005 Access Violation Error

(I use Sonar for my recording DAW)
My System SpecsSystem Spec
.

08 Nov 2017   #4
LiveOn7

Win 7 Pro 64 bit SP1
 
 

Thanks. I think this problem began after switching to new GPU card but I can't confirm that yet. Will check their forums first.
My System SpecsSystem Spec
08 Nov 2017   #5
fireberd

Windows 10 64 bit
 
 

If you still have the old Graphics card, reinstall it and see if that is the problem.
My System SpecsSystem Spec
08 Nov 2017   #6
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

If 32-bit version works and meets your needs, you could go with that.
My System SpecsSystem Spec
Reply

 Exception code 0xc0000005 when exit 64bit music application




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