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Windows 7: unable to delete folder in start menu

22 Nov 2009   #1

Windows 7
unable to delete folder in start menu

hiya, installed a program and have moved the app to the start menu but the folder it installed cannot be deleted. when going into programdata/microsoft/windows/startmenu/programs and trying to delete it it gives the error;

could not find this item, verify the items location and try again

despite this it is always there, every reboot. ive tried taking ownership of the file (i have a menu option to do this) and everything else i can think of it still gives the error!

its pedantic but i do want to get rid of it. it has done this on two computers. any assistance would be appreciated, cheers

My System SpecsSystem Spec
22 Nov 2009   #2

Windows 7 Ultimate x64, Mint 9

Sounds like it is not really there, but the system thinks it is...

My System SpecsSystem Spec
22 Nov 2009   #3

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

See if this works. Right click on icon. Go to preveious versions, if one exists. Replaces the one that is giving you problems it may work.
My System SpecsSystem Spec

23 Nov 2009   #4

Windows 7

no previous versions...
My System SpecsSystem Spec
23 Nov 2009   #5

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE

Have you tried deleting it directly from the Start Menu, rather than going to Program Data? What file manager are you using...Windows Explorer? Rather than going to the path that you mentioned, have you tried going to the Start Menu path for your username in users? Or the same logged into Administrator?
My System SpecsSystem Spec
23 Nov 2009   #6

Windows 7

yes yes, first things i tried, so yea its a mystery...
My System SpecsSystem Spec
24 Nov 2009   #7

Windows 7

can anyone assist with this problem ??
My System SpecsSystem Spec
24 Nov 2009   #8

Windows 7, Linux

Safe mode? Boot another OS and try it? Boot off a floppy supporting NTFS, or a WinPE disc, or a linux LiveCD and delete it?

Really what I'm getting at is...

1)Try Safe mode

2)Try any other outside source that can access the disc
-Another Win install first then try non-win releated ways (to bypass security)
My System SpecsSystem Spec
24 Nov 2009   #9

Windows 7 Ultimate 64bit

Try this path copy and paste it into the run dialog C:\Users\JohnSmith\AppData\Roaming\Microsoft\Windows\Start Menu\Programs replace JohnSmith with your username (you may have to show hidden files and folders. And read this it's really quite helpful - Windows Vista Junction Points
My System SpecsSystem Spec
25 Nov 2009   #10

Windows 7

tried safe mode, no good

and of course thats the first thing i tried, opened in windows explorer..
and its under C:\ProgramData\Microsoft\Windows\Start Menu\Programs, not my user profile data

so has anyone got any suggestions, registry, anything....
My System SpecsSystem Spec

 unable to delete folder in start menu

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