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Windows 7: Windows Explorer crashes with exception code c0000005

30 Nov 2017   #1
Wondermint

Windows 7 Home Premium 64bit
 
 
Windows Explorer crashes with exception code c0000005

Windows Explorer Crashes:
- when I try to copy and paste file or folder from Win-7 computer to a flash drive or flash drive to computer, or
- when I try to drag & drop from Win-7 computer to a flash drive or flash drive to computer.

When this event happens I get a window that informs me that:
Windows Explorer Has Stopped Working
and offers me the option of checking for a solution and restarting explorer or just restarting explorer. I usually try the first option, but no information is returned before explorer is restarted.

Below is the info I could capture from one incident:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7a144
Fault Module Name: psdprotect.dll
Fault Module Version: 3.1.76.0
Fault Module Timestamp: 4aa9003b
Exception Code: c0000005
Exception Offset: 00000000000012db
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b303
Additional Information 2: b3036ebbffbc1c2f88d0201c1b4a1ca4
Additional Information 3: 6487
Additional Information 4: 64870cc89a2ca71fd9cfb109b4729c46


My System SpecsSystem Spec
.
01 Dec 2017   #2
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Welcome to our forum Wondermint.

Have you added any new programs to your system when this problem started?

Completing this tutorial by Brink may or may not help but will not hurt.

SFC /SCANNOW Command - System File Checker - Windows 7 Help Forums

Jack
My System SpecsSystem Spec
01 Dec 2017   #3
MSClin

Windows 7 Ultimate 32-bit, Linux Mint 19.0 Xfce 64-bit
 
 

Uninstall "MyWinLocker".

1. Open Start Menu and click Control Panel.
2. Go to Programs > Programs and Components.
3. Find MyWinLocker, right click on it and "Uninstall".
4. After the program is uninstalled, restart your pc.

If for some reason you don't find "MyWinLocker" in programs or the problem persist after you uninstalled the program, follow the steps below.

1. Install "IObit Uninstaller". IObit Uninstaller - Best Free Software Uninstall Tool for Your Windows XP/7/8/10 PC
2. Install MyWinLocker. MyWinLocker 4.0.14.19 - Download
3. Launch IObit Uninstaller and find MyWinLocker, then right click on it > Uninstall.
4. After the uninstaller of MyWinLocker is finished, IObit Uninstaller will ask you if you want to perform "Powerful Scan", you should do it.
5. When the powerful scan finish, delete everything it found.

PS: You can uninstall IObit Uninstaller if you wish.
My System SpecsSystem Spec
.

01 Dec 2017   #4
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

I see nothing in post #1 that has anything to do with (MyWinLocker).

I highly recommend not using anything from IObit.
Their programs have cause many, many problems to many members.

Jack
My System SpecsSystem Spec
01 Dec 2017   #5
MSClin

Windows 7 Ultimate 32-bit, Linux Mint 19.0 Xfce 64-bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
I see nothing in post #1 that has anything to do with (MyWinLocker).

I highly recommend not using anything from IObit.
Their programs have cause many, many problems to many members.

Jack
The "psdprotect.dll" belongs to MyWinLocker.

You didn't even tried the uninstaller I mention, just because their software got negative rating AND it's a "PuP" target from Malwarebytes, it doesn't mean it hurts. Though I don't recommend using registry cleaners (as Advanced SystemCare is), this is by far the best lightweight and working antivirus. Nobody said "use ASC to clean registry". Also, their uninstaller is the only one which search registry entries, context menu, desktop folder, etc. to remove remaining files of software. Don't blame things just because some percent of the community do it.
My System SpecsSystem Spec
01 Dec 2017   #6
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Thank you for the ' psdprotect.dll'. I missed that. Thanks for pointing it out.

I have been reading post on this site for 10 years and have noticed the problems member have had with any IObit programs.
So I will stick with my opinion about IObit products.

Jack
My System SpecsSystem Spec
02 Dec 2017   #7
Wondermint

Windows 7 Home Premium 64bit
 
 

Thank you Layback Bear and MSClin,
I thought I would remove MyWinlocker first (because I'm lazy), to see if that would resolve my problem, but when I select MyWinlocker from the programs & features list it only allows me to CHANGE not remove. Is there another way to remove it which will remove psdprotect.dll?

Jerry
My System SpecsSystem Spec
02 Dec 2017   #8
FreeBooter

Windows 10 Pro x64
 
 

You can force uninstall MyWinlocker with Revo Uninstaller program.
My System SpecsSystem Spec
02 Dec 2017   #9
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

You could check online and see if MyWinlocker has it's own removal tool.
I also use at times Revo Uninstaller at times.

If you type in the Start Orb Search 'MyWinlocker' it might list a removal tool.


Jack
My System SpecsSystem Spec
02 Dec 2017   #10
MSClin

Windows 7 Ultimate 32-bit, Linux Mint 19.0 Xfce 64-bit
 
 

Quote   Quote: Originally Posted by Wondermint View Post
Thank you Layback Bear and MSClin,
I thought I would remove MyWinlocker first (because I'm lazy), to see if that would resolve my problem, but when I select MyWinlocker from the programs & features list it only allows me to CHANGE not remove. Is there another way to remove it which will remove psdprotect.dll?

Jerry
As I said, IObit Uninstaller would do the job, even better than Revo Uninstaller.
My System SpecsSystem Spec
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 Windows Explorer crashes with exception code c0000005




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