New
#1
Toshiba Laptop Dead Screen
Hello. I do not have the device with me now, it is in another city. My sister just called me and told me that her Toshiba Satellite laptop screen is staying black when she boots it, even though all the light indicators are working and the device itself is making noise normally. Not sure what caused it.
The story behind:
The laptop is an old model, Satellite l500-14x, purchased back in 2010. OS was WinVista, but we upgraded it last year to Win7.
She told me that she had ESET run a scan, but left it an-attended so it probably went into sleep mode mid-process, because she later found it so.
When she pressed the power button, like always, the devise started running again, only this time the screen stayed dark.
Not knowing what to do, she just forced the laptop to shut down by keeping the power button pressed down. Then she tried to boot it again. Same issue. She tried 2 more times. She is now concerned about saving her everything important in her computer. I told her she should try to connect the laptop to another monitor via vga to see if it works. Maybe she'll be able to do it tomorrow, and I will tell you more.
Any solutions about the screen issue?