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Windows 7: x64 Apps launch, *all* fail to open (not responding) *any* image files

4 Weeks Ago   #1
EdMcauley

Windows 7 Ultimate x64
 
 
x64 Apps launch, *all* fail to open (not responding) *any* image files

Along with the usual "Not Responding" issues for Windows Explorer, and most if not all apps...

Due to near constant "not responding", freezing, & crashes of Windows Photo Viewer I ran an "Upgrade Install" with a Win 7 op sys disk. Following this action, Windows Photo Viewer, Photoshop, Paint are unable to open ANY image files. The app launches, "Not Responding" appears, file never opens. Multiple Alt F-4, and/or multiple closing attempts with Task Manager usually closes the app. Rebooting is occasionally necessary.

System File Checker detects no issues
Checkdisk OK
Defrag Completed
RegClean run
Malwarebytes Antimalware run
BitDefender 11 run and then uninstalled to avoid possible compatibility issues

I have no desire to format and reinstall opsys, but that appears to be my best option...

Any suggestions are GREATLY appreciated!


My System SpecsSystem Spec
.
4 Weeks Ago   #2
Megahertz07

Windows 7 HP 64
 
 

Welcome to the Forum.

Please edit your profile with ALL your hardware specs. It will help us to help you.
System Info - See Your System Specs - Windows 7 Help Forums

After "Upgrade Install" (setup launched from running windows) did you install the updates?

You can use the offline updates and security only updates MS releases SP2 for Windows 7 - Windows 7 Help Forums

Did you try to open an image file from a USB flash disk?
My System SpecsSystem Spec
4 Weeks Ago   #3
EdMcauley

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Megahertz07 View Post
Welcome to the Forum.
Thanks Megahertz!

Quote:
Please edit your profile with ALL your hardware specs. It will help us to help you.
System Info - See Your System Specs - Windows 7 Help Forums

Done. Nice app - helpful +

Quote:
After "Upgrade Install" (setup launched from running windows) did you install the updates?
Forgot to mention that. Surprisingly, all updates installed without issues.

Quote:
Did you try to open an image file from a USB flash disk?
Yes. Also from a DVD. Neither worked.

JPGs, PNGs, GIFs all display as icons in Windows Explorer.
My System SpecsSystem Spec
.

4 Weeks Ago   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi

can you run KB947821,
IF there is substantial corruption it could take a while to run and also appear not to be working.

post the log when completed

How long, before the install repair, have you had it installed

Roy
My System SpecsSystem Spec
4 Weeks Ago   #5
EdMcauley

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by torchwood View Post
can you run KB947821,
IF there is substantial corruption it could take a while to run and also appear not to be working.

post the log when completed

How long, before the install repair, have you had it installed

Roy
Hello Roy, thanks for the reply.

Isn't KB947821 used for update problems? As I stated in my reply to Mega, I was able to install all updates without problems.

I don't think it could do any harm, so it is currently running...

It just stopped, and is displaying this message: "Installer encountered an error: 0xc80003f6"

Tom
My System SpecsSystem Spec
4 Weeks Ago   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Tom,

SURT is not just an update repair tool. Allthough it reports problems with them, the errors have a roll-on effect on how other programs work.

Now as to why it failed - that error code relates to a memory problem, not the physical RAM, but how much your system allocates to functions, via the Pagefile size - Its best to let the system do it for you.

What i should have also picked up on
Regclean
What 3rd Party program did you use - we DO NOT recommend thier use, they cause more problems than they fix, if you can REVERT any changes it made.

Roy
My System SpecsSystem Spec
4 Weeks Ago   #7
EdMcauley

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by torchwood View Post
...that error code relates to a memory problem, not the physical RAM, but how much your system allocates to functions, via the Pagefile size - Its best to let the system do it for you.
My Virtual Memory has the "Automatically manage paging file size..." box checked. It has been checked for as long as I can remember, so it shouldn't be a factor.

Total paging file size for all drives
Minimum allowed: 16MB
Recommended: 12285MB
Currently allocated: 8190MB

Quote:
...we DO NOT recommend thier use, they cause more problems than they fix, if you can REVERT any changes it made.
OK. I have reverted to the last "Upgrade Install" with no changes to the current issues.
My System SpecsSystem Spec
4 Weeks Ago   #8
EdMcauley

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by EdMcauley View Post
My Virtual Memory has the "Automatically manage paging file size..." box checked. It has been checked for as long as I can remember, so it shouldn't be a factor.

Total paging file size for all drives
Minimum allowed: 16MB
Recommended: 12285MB
Currently allocated: 8190MB
Roy,

I wondered if Windows automatic allocation of page file size was not functioning, leaving me short on memory, so I manually changed the page file size to 16GB. With this accomplished I was able to run KB947821 to completion, and it installed a number of updates.

Still having problems with "Not Responding" issues for all programs, and jpg, png, gif files do not open in Photo Viewer, Photoshop or Paint.

Tom
My System SpecsSystem Spec
4 Weeks Ago   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Tom,

so is the problem still present.

Roy
My System SpecsSystem Spec
4 Weeks Ago   #10
Megahertz07

Windows 7 HP 64
 
 

A long time ago, I have read that the best thing was to set Virtual memory to a fix value (min=Max) so, as I have 8G of memory, I have set Virtual memory to 16G, Max and min. Never had any problem.
My System SpecsSystem Spec
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 x64 Apps launch, *all* fail to open (not responding) *any* image files




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