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Windows 7: When booting into Safe Mode the computer restarts after a short delay

31 Jan 2018   #1

Window 7 pro 32 bit
When booting into Safe Mode the computer restarts after a short delay

I recently discovered that whenever I tried to boot into safe mode, the computer would pull up my login screen with my user name for me to log into windows with my password, but then in 6-10 seconds, it would reboot itself. I suspected that I must have a virus or other malware. Fortunately, I did not.

I finally figured out that the problem was due to a program I had installed that added a Service to my P.C. In my case, the Service was called DICOM Gateway 2.4

I now realize that when you boot into safe mode, it loads many Services. Apparently, if a service is set to load automatically, but is unable to load in safe mode, it kicks the computer out of safe mode and it restarts.

For Windows 7, Go to task manager, Services tab, and click services on the bottom right. On the top of the Services window that pops up, click on the word STATUS twice, and it brings all the services that are running (started) to the top. There will be 20-30 of them. See if any are related to a new program. This is the tricky part. Figuring out which service. Read the description. In my case, the description said Carl Zeiss Meditec, and I realized that I had installed a program from that company. Double click on the program you suspect, and change startup type to Manual. Then hit stop. Now try booting into Safe Mode.

My System SpecsSystem Spec

 When booting into Safe Mode the computer restarts after a short delay

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