New
#11
Try rebooting into Safe Mode with Networking, and then doing the installs and uninstalls from within Safe Mode.
Try rebooting into Safe Mode with Networking, and then doing the installs and uninstalls from within Safe Mode.
I tried that multiple times and received an error message while attempting to install TurboTax (Oops! We need to try thet install again. Software installations can sometimes hit a snag (it wasn't us, we promise). Try again and we'll see if we can fix the problem. Error Code: 1601 (Windows Installer is not accessible) - This error occurred several times in Safe Mode with Networking.
TurboTax 2017 Utility - 2017.1.0.22 says it "repaird" Fix File & Folder, Fix Reigstry Permissions, Toggle Windows Installer, and Fix .NET Framework 4.5.2 - However, it still wouldn't install after multiple attempts in Safe Mode with Networking.
Have we established whether the uninstall and install has ever worked properly. If so when did things go wrong and can you remember what you did immediately before the failure?
I see that you are running Win 7 Professional, did the laptop come with this OS pre installed?
Hello! The laptop came with this OS and it worked fine until about 2 weeks ago when I started having problems uninstalling software. Until then, it worked beautifully.
Uninstall all Windows updates, starting from the newest and working backward, until you have uninstalled all updates which cover the time period that this problem has existed. Reboot and try the install again.
I uninstalled the ones that I was allowed to uninstall. Some of them did not have the option to uninistall. I then attempted to reinstall TurboTax 2017 or uninstall a program. I still get the 2502 error code.
Have you a list of the updates that you say you were not allowed to uninstall? What happened when you highlighted one of the updates and then clicked the uninstall option?
You might be able to uninstall them when you are in Safe Mode.
I was unable to uninstall the Microsoft .NET Framework updates.
The error message code was 0x80070643 "fatal error during installation"
I tried uninstalling in Safe Mode as well.