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Windows 7: Laptop screen stays dark if lid is left shut for too long

09 Apr 2018   #11
mscheaf

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by Marie SWE View Post
Okay, but even brand new things can be faulty. A small driver can very easily become corrupt, so to reinstall the driver even if it is the same version can solve much.
God luck and i hope it's solves the problem.
OK so basically it has nothing to do with video or lid or anything. I gave up and just decided to leave the lid open 100% of the time, and now it still freezes up, but the screen stays on. It shows my desktop but nothing works as far as keyboard or mouse input. ctrl alt del does nothing. You have to hold the power button, its the only option.

I think I am just going to buy a new laptop and I will stay away from Acer. Was my first and will be my last.


My System SpecsSystem Spec
.
09 Apr 2018   #12
Marie SWE

1xWin7 Home X64, 2xWin7 Pro x64, 1xWin 2008 R2 server. 1xWinXP Pro, 1xWin 2k and Linux Mint Mate
 
 

Quote   Quote: Originally Posted by mscheaf View Post
OK so basically it has nothing to do with video or lid or anything. I gave up and just decided to leave the lid open 100% of the time, and now it still freezes up, but the screen stays on. It shows my desktop but nothing works as far as keyboard or mouse input. ctrl alt del does nothing. You have to hold the power button, its the only option.

I think I am just going to buy a new laptop and I will stay away from Acer. Was my first and will be my last.
Graphics/video drivers can get an entire computer to freeze. Of course the small microcontroller in the lid can cause a lot. But when you tested the lid open and it's freezing anyway, that switch is innocent this time.

I have two acer laptops and I'm pleased with them. I also have an asus and I've had more problems with that one than my acer's. My asus i3 computer and my mother's asus i5 does not start sometimes if the battery is 100% discharged. (The solution if someone else is reading: Remove the battery and power, then hold the power button for 30 seconds. Then reconnect the battery and power and the computer will start up.)

you can try to see if you have corrupted files... open the command prompt as administrator and type: sfc/ scannow
And you can also try: chkdsk c: /f

Those times I've had problems with computers freezing, it often has been corrupted files in the operating system or the drivers.. some times caused by a bad hard drive.. or caused by that the computer has been turned off incorrectly/power has disappeared while it is on. Once in my life I have experienced that the power supply in one desktop computer gave a little bit of low power so the computer froze. But it's probably not in your case.. that happened all between 40-120seconds from a cold start.
My System SpecsSystem Spec
10 Apr 2018   #13
mscheaf

Windows 7 Pro 64 bit
 
 

I have a 10 year old Dell with Windows Vista that has been on continuously for 8 years now and hasn't frozen up at all in that time. That old computer runs circles around this thing. It's a clean install. It has the latest drivers from Acer (most of them only have one version). I can't install the video drivers from Intel because it tells me I have manufacturer drivers already. It has been doing this freezing since taking it out of the box, it just took me months to figure out it wasn't the lid or the OS trying to sleep. I'm not going to be able to fix it that's for sure. I will just buy another one and pay someone to set it up for me. I have so little time, by the time I get around to getting a new computer set up it's already out of warranty. Of all the things I am sick of in life, tinkering with computers that just get worse and worse every year is probably near the top. I just want something that works. I really don't want to buy a mac, but....


Quote   Quote: Originally Posted by Marie SWE View Post
Graphics/video drivers can get an entire computer to freeze. Of course the small microcontroller in the lid can cause a lot. But when you tested the lid open and it's freezing anyway, that switch is innocent this time.

I have two acer laptops and I'm pleased with them. I also have an asus and I've had more problems with that one than my acer's. My asus i3 computer and my mother's asus i5 does not start sometimes if the battery is 100% discharged. (The solution if someone else is reading: Remove the battery and power, then hold the power button for 30 seconds. Then reconnect the battery and power and the computer will start up.)

you can try to see if you have corrupted files... open the command prompt as administrator and type: sfc/ scannow
And you can also try: chkdsk c: /f

Those times I've had problems with computers freezing, it often has been corrupted files in the operating system or the drivers.. some times caused by a bad hard drive.. or caused by that the computer has been turned off incorrectly/power has disappeared while it is on. Once in my life I have experienced that the power supply in one desktop computer gave a little bit of low power so the computer froze. But it's probably not in your case.. that happened all between 40-120seconds from a cold start.
My System SpecsSystem Spec
.

11 Apr 2018   #14
Marie SWE

1xWin7 Home X64, 2xWin7 Pro x64, 1xWin 2008 R2 server. 1xWinXP Pro, 1xWin 2k and Linux Mint Mate
 
 

Quote   Quote: Originally Posted by mscheaf View Post
I have a 10 year old Dell with Windows Vista that has been on continuously for 8 years now and hasn't frozen up at all in that time. That old computer runs circles around this thing. It's a clean install. It has the latest drivers from Acer (most of them only have one version). I can't install the video drivers from Intel because it tells me I have manufacturer drivers already. It has been doing this freezing since taking it out of the box, it just took me months to figure out it wasn't the lid or the OS trying to sleep. I'm not going to be able to fix it that's for sure. I will just buy another one and pay someone to set it up for me. I have so little time, by the time I get around to getting a new computer set up it's already out of warranty. Of all the things I am sick of in life, tinkering with computers that just get worse and worse every year is probably near the top. I just want something that works. I really don't want to buy a mac, but....
Yes, I understand you very well. it's nice to have a computer that just keeps on going.
My Acer (aspire 3610 winXP) is so old that I don't even remember when I bought it. I have made factory restore on it a dozen times, and it's almost as fast as my Acer Aspire E1-572 i5. (as long as I do not use it for demanding applications)

This will be a little like swearing in church. But I advise my family and friends to get mac instead of a pc with win10.
Self I'm starting to learn linux before win7 EOL in 2020.
So I have two years on me, which is a small challenge

After you have acquired another computer, try installing linux on this one, and see if it may work then.
It costs nothing to try when Linux is free, and then you can always re-enable the recovery partition and install Windows again.
Just remember don't remove the recovery partition when repartitioning it for linux. :)
My System SpecsSystem Spec
11 Apr 2018   #15
mscheaf

Windows 7 Pro 64 bit
 
 

Thanks for the help.

Quote   Quote: Originally Posted by Marie SWE View Post
Yes, I understand you very well. it's nice to have a computer that just keeps on going.
My Acer (aspire 3610 winXP) is so old that I don't even remember when I bought it. I have made factory restore on it a dozen times, and it's almost as fast as my Acer Aspire E1-572 i5. (as long as I do not use it for demanding applications)

This will be a little like swearing in church. But I advise my family and friends to get mac instead of a pc with win10.
Self I'm starting to learn linux before win7 EOL in 2020.
So I have two years on me, which is a small challenge

After you have acquired another computer, try installing linux on this one, and see if it may work then.
It costs nothing to try when Linux is free, and then you can always re-enable the recovery partition and install Windows again.
Just remember don't remove the recovery partition when repartitioning it for linux. :)
My System SpecsSystem Spec
11 Apr 2018   #16
Marie SWE

1xWin7 Home X64, 2xWin7 Pro x64, 1xWin 2008 R2 server. 1xWinXP Pro, 1xWin 2k and Linux Mint Mate
 
 

Quote   Quote: Originally Posted by mscheaf View Post
Thanks for the help.
You're welcome,:)
too bad that we could not solve the problem. But try with linux on it when you have another computer to rely on. It may be fun to try something new when you have some time over now and then.
I recommend Linux Mint Mate if you try it. My acer i5 is like a rocket with it.
My System SpecsSystem Spec
11 Apr 2018   #17
mscheaf

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by Marie SWE View Post
You're welcome,:)
too bad that we could not solve the problem. But try with linux on it when you have another computer to rely on. It may be fun to try something new when you have some time over now and then.
I recommend Linux Mint Mate if you try it. My acer i5 is like a rocket with it.
That sounds interesting, but there is just no way I will be doing that. I barely have time to install Windows, and I am 100% comfortable with that and have done it dozens of times. I absolutely do not want to learn how to install and use Linux. It's just never going to happen. The most likely thing to happen is for me to just drop it off at a repair place and tell them I don't want it back until it's right.
My System SpecsSystem Spec
11 Apr 2018   #18
Marie SWE

1xWin7 Home X64, 2xWin7 Pro x64, 1xWin 2008 R2 server. 1xWinXP Pro, 1xWin 2k and Linux Mint Mate
 
 

Quote   Quote: Originally Posted by mscheaf View Post
That sounds interesting, but there is just no way I will be doing that. I barely have time to install Windows, and I am 100% comfortable with that and have done it dozens of times. I absolutely do not want to learn how to install and use Linux. It's just never going to happen. The most likely thing to happen is for me to just drop it off at a repair place and tell them I don't want it back until it's right.
I really, really like your thought. :tell them I don't want it back until it's right.
I would like to do that with my winter car, but i don't have the money for it.
My System SpecsSystem Spec
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 Laptop screen stays dark if lid is left shut for too long




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