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Windows 7: Laptop screen stays dark if lid is left shut for too long

29 Mar 2018   #1
mscheaf

Windows 7 Pro 64 bit
 
 
Laptop screen stays dark if lid is left shut for too long

Hello I am having an issue with my Acer TravelMate P278-M with Windows 7 Pro. When I shut the lid for more than a day then come back and open the lid the screen stays dark. I don't know if Windows is running still when this happens, I can't tell. The only way out is to hold the power button until it turns off then reboot and select start windows normally. This can't be a good thing to do to my laptop every single day.

Every thread I have read talks about sleep and power options and lid actions, I have already checked all that. I have disabled all sleep, all hibernate, all display off, all hdd off. All of it. I have set everything under "When plugged in" to "Never" or some other equivalent. I have it set to do nothing when lid is closed. I have no screen savers or anything set. I have checked the bios for sleep modes and there are none. As far as I know, this computer is not going to sleep since it is staying plugged in during this time.

I can only assume that the display itself is not turning back on when i open the lid, but I'm not sure how to verify that. Any ideas?


My System SpecsSystem Spec
.
30 Mar 2018   #2
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

You could try plugging in an external monitor, to see if the problem occurs with it as well. This might reveal whether there is an issue with the video circuitry in the computer. But it is not a guaranteed test, because part of the circuitry of the internal and external monitors is separate one from another.

You could also check the internal temperatures by running a program such as Speedfan (http://www.almico.com/speedfan.php). Speedfan may show you that the GPU (graphics card) or some other internal part is running excessively hot. Look at the exhaust vent - does it appear to be clogged with lint or dust? Hot air should be coming out of the exhaust vent when the computer has been running for at least a few minutes. If only cool air comes out, even when the computer has been running for a while, then there is definitely a temperature-related problem inside of the computer.
My System SpecsSystem Spec
30 Mar 2018   #3
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Hi mischeaf,

Here are some guides on what you can do that may help to solve the problem.

1. Start by changing some power options.
2. Right click on the battery icon and select Power Options.
3. Once open click on Change plan settings then Change advanced power settings.
4. Expand Hard disk and set Turn off hard disk after to Never.
5. Expand Sleep and set Allow hybrid sleep to OFF then set Hibernate after to Never.
6. Click Apply then OK.

Next is to change settings in Device Manager.

1. In Device Manager expand System devices, right click on ACPI lid and select Properties.
2. Click on Power Management tab and put a check on Allow this device to wake the computer.
3. Test weather if it will work or not after doing all these changes.
My System SpecsSystem Spec
.

03 Apr 2018   #4
mscheaf

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by mrjimphelps View Post
You could try plugging in an external monitor, to see if the problem occurs with it as well. This might reveal whether there is an issue with the video circuitry in the computer. But it is not a guaranteed test, because part of the circuitry of the internal and external monitors is separate one from another.

You could also check the internal temperatures by running a program such as Speedfan (http://www.almico.com/speedfan.php). Speedfan may show you that the GPU (graphics card) or some other internal part is running excessively hot. Look at the exhaust vent - does it appear to be clogged with lint or dust? Hot air should be coming out of the exhaust vent when the computer has been running for at least a few minutes. If only cool air comes out, even when the computer has been running for a while, then there is definitely a temperature-related problem inside of the computer.

All the temps are fine and I do not have access to another monitor. It doesn't do it all the time either, it's weird. For example I left it shut for 3 days and opened it and it popped right up immediately. But today I left it shut for 1 hour and it was frozen again.
My System SpecsSystem Spec
03 Apr 2018   #5
mscheaf

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by Snick View Post
Hi mischeaf,

Here are some guides on what you can do that may help to solve the problem.

1. Start by changing some power options.
2. Right click on the battery icon and select Power Options.
3. Once open click on Change plan settings then Change advanced power settings.
4. Expand Hard disk and set Turn off hard disk after to Never.
5. Expand Sleep and set Allow hybrid sleep to OFF then set Hibernate after to Never.
6. Click Apply then OK.

Next is to change settings in Device Manager.

1. In Device Manager expand System devices, right click on ACPI lid and select Properties.
2. Click on Power Management tab and put a check on Allow this device to wake the computer.
3. Test weather if it will work or not after doing all these changes.

Hello, I had already set all of those to never before my first post.

As far as the device manager thing, there is no Power Management tab on the properties dialog for my lid.
My System SpecsSystem Spec
03 Apr 2018   #6
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Power options, you have three Balanced, High performance, Power saver
Change plan settings, is to the right of each Preferred plan, click on the one corresponding to which plan you are using.

  1. Click Change advanced power settings
  2. Popup Power Options Advanced settings
  3. click on + expand hard disk
  4. click on + Turn of hard disk after
  5. Settings: click on 20 minutes or whatever it says
  6. click down arrow on scroll box until is says NEVER
  7. Click Apply
  8. Click OK
  9. Click start ORB
  10. Searchbox type device manager, select Device Manager
  11. Right-Click on ACPI Lid
  12. Select Properties
  13. Click on Power Management Tab
  14. Check Allow this device to wake computer
Test
If lid now wakes computer, you can follow 1-6 and change to whatever time you choose, like 5 minutes or so, and test again.
If it works as you wish, you can change the other power options by following steps.
I don't have my laptop working right now, replacing faulty charging component(s) on MoBo, or I'd post a screenshot.
My System SpecsSystem Spec
04 Apr 2018   #7
mscheaf

Windows 7 Pro 64 bit
 
 

I have already set everything in the power options to never

there is no power management tab on the lid properties for me

I get the feeling you are not actually reading what I am writing...


Quote   Quote: Originally Posted by snick View Post
power options, you have three balanced, high performance, power saver
change plan settings, is to the right of each preferred plan, click on the one corresponding to which plan you are using.

  1. click change advanced power settings
  2. popup power options advanced settings
  3. click on + expand hard disk
  4. click on + turn of hard disk after
  5. settings: Click on 20 minutes or whatever it says
  6. click down arrow on scroll box until is says never
  7. click apply
  8. click ok
  9. click start orb
  10. searchbox type device manager, select device manager
  11. right-click on acpi lid
  12. select properties
  13. click on power management tab
  14. check allow this device to wake computer
test
if lid now wakes computer, you can follow 1-6 and change to whatever time you choose, like 5 minutes or so, and test again.
If it works as you wish, you can change the other power options by following steps.
I don't have my laptop working right now, replacing faulty charging component(s) on mobo, or i'd post a screenshot.
My System SpecsSystem Spec
04 Apr 2018   #8
Marie SWE

1xWin7 Home X64, 2xWin7 Pro x64, 1xWin 2008 R2 server. 1xWinXP Pro, 1xWin 2k and Linux Mint Mate
 
 

One thing you can try is to reinstall the drivers to the graphics card.
It may be a driver that stops responding when the computer should wake up again.
My System SpecsSystem Spec
04 Apr 2018   #9
mscheaf

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by Marie SWE View Post
One thing you can try is to reinstall the drivers to the graphics card.
It may be a driver that stops responding when the computer should wake up again.
It is a brand new computer with the driver that came with it still installed. It is still the latest driver available on Acer's website. I will see if I can find an updated driver from NVIDIA and try that. It might be a few days before I get to that and respond here. Thanks
My System SpecsSystem Spec
04 Apr 2018   #10
Marie SWE

1xWin7 Home X64, 2xWin7 Pro x64, 1xWin 2008 R2 server. 1xWinXP Pro, 1xWin 2k and Linux Mint Mate
 
 

Quote   Quote: Originally Posted by mscheaf View Post
It is a brand new computer with the driver that came with it still installed. It is still the latest driver available on Acer's website. I will see if I can find an updated driver from NVIDIA and try that. It might be a few days before I get to that and respond here. Thanks
Okay, but even brand new things can be faulty. A small driver can very easily become corrupt, so to reinstall the driver even if it is the same version can solve much.
God luck and i hope it's solves the problem.
My System SpecsSystem Spec
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 Laptop screen stays dark if lid is left shut for too long




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