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Windows 7: Computer crashes often and I am unable to render video project

04 Apr 2018   #1

Windows 7 Ultimate Service Pack 1 (32 bit)
Computer crashes often and I am unable to render video project

There are multiple problems that have occured on my computer since around, or maybe later than, March 8th of this year.

Basically, if I use intensive programs, my computer crashes. Before these problems occured, my PC was completely fine and could render projects at at most 3 hours. It never crashed.

One of my main problems is that I cannot render my video project through Adobe Media Encoder, even though I was able to render video projects just fine before. The video project, which lasts for about 12 seconds and uses the plugins twitch, magic bullet looks, and s_shake along with 3D camera, stops rendering a minute into rendering it through Adobe Media Encoder, showing an unknown error in the log. Even if I cut the project in half and render from the middle, it still crashes a minute into rendering and this time, and shows ďWindows has encountered a critical problem and will restart automatically in one minute. Please save your work now.Ē

This message occured more often before I tried removing all threats through Malwarebytes, because I suspected it might be a virus. It still occurs sometimes, especially if Iím using more than one program at a time.

- When I am using more than one program at a time, for example, Chrome and Adobe After Effects, both crash after leaving them on for a while.
- Even if Iím not using intensive programs and Iím just using two browsers, both will crash after some time.
- Even if Iím using only one program, if I leave the PC on for a while and it goes into sleep mode, often it Iíll have to log back in and I can type my password, but I wonít be able to press enter. After waiting a while, the PC crashes and restarts itself.
- A more recent problem thatís popped up is that even if I just use Chrome and leave just 4-5 tabs open, Chrome will crash a few minutes later. When I try to open up Chrome again, it crashes immediately and then my whole computer crashes.

Not to mention, the MP4 files that I had renamed to MOV worked in Adobe After Effects prior to this problem. Now, they wonít work in Adobe After Effects and show as missing video files. I usually like using MOV files because they donít glitch in After Effects like MP4 files do.

So far, Iíve downloaded Malwarebytes, Panda Dome, Microsoft Security Essentials and Avast to scan and get rid of problems with viruses on my computer. I also updated my drivers with Avast. The problems still persist.
I suspect that it could be because my CPU overheated, because my PC always makes loud noises while itís rendering, and I render video projects often. However, my video projects are always under 15 seconds.

Iíve also checked to see how high the temperature of my CPU goes up when I render in Adobe Media Encoder, and it will only go up 66 degrees at most. It stays between 50 - 66 degrees.

Any help is appreciated! I will also provide more system specs if asked ^^

My System SpecsSystem Spec
04 Apr 2018   #2

Windows 7 Enterprise 64-bit


Maybe a hardware issue? Have you tried running memtest or some kind of diagnostics for hard drive, cpu, ram.
sfc /scannow for checking and repairing corrupted system files?
My System SpecsSystem Spec
04 Apr 2018   #3

Windows 7 Ultimate 32-bit, Linux Mint 19.0 Xfce 64-bit

TL;DR - possible strong malware infection. ComboFix or other specialized tools cannot track the malware and remove it. They only find issues created by it. "sfc /scannow" will probably not help too. So I reinstalled Windows. Now everything is working fine. The problem wasn't hardware based.

I recommend you to wait if somebody will answer with a fix for this. Though if you have plenty of time and don't have anythint to lose, you can clean reinstall Windows and set it up. This should fix your issue.

I can completely relate to your case. Exactly the same Windows 7 Ultimate 32-bit Service Pack 1. Opening specific programs will terminate "lsass.exe", a system process which is vital for the OS. It just started happening of nowhere. You can see for yourself if you had exactly the same issue like me - lsass.exe getting terminated. Open Task Manager, then open a program which will terminate the system process. Look closely which system process gets terminated while doing that. I started tracing why the programs terminate this process, but didn't found a clue, even Event Viewer got nothing on this. The process itself doesn't reveal much information as to why it crashes. It is responsible for the security policy on the system (which also indicates that your system may be infected).

So, I couldn't use my system. Not only the restarting, but just like you - the browsers started crashing randomly, sometimes even closing on completely random times. Everything you try to do would be pointless (except that I didn't tried booting in Safe Mode, you can try that and share results).

The third "stage" of this issue is that sometimes a BSoD may or may not happen when changing profiles. I viewed the BSoD - it wasn't a file causing the kernel to crash.

If you closely look at all of the issues, you can find a connection between all of them - every of the issue is based on the process lsass.exe, which I mentioned earlier. Lsass.exe is responsible for creating access tokens, and its other goal is to verify users logging and password changes.

Coincidence or not, my issues too started appearing on 8th March. What this of all should mean? For now I don't know. If someone is reading this and he also got all of these issues on his OS like me and OP - please write. It would even be better if someone found the exact culprit of these issues. And what a novel just happened here...
My System SpecsSystem Spec


 Computer crashes often and I am unable to render video project

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