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Sorry this is Vague: Need help with Laptop Please
Sorry the title is vague but I don’t have much to go on. I have a relative coming over on Mother’s Day and he wants me to fix his Toshiba laptop (PSLY5U-00Q01T) because “it’s running slow.” That’s all l have to work with.
My biggest problem is I don’t ‘fix’ computers and I know nothing about laptops in particular. I Googled the specs for it and apparently the thing doesn’t even have a USB port (!?) but is suppose to have an optical drive.
I need help on helping him please. I imagine I should burn some kind of ‘rescue’ disk so I can run some diagnostics, but what do I put on it? I can think of MalwareBytes and CCleaner but I’m not sure I should install stuff on his laptop, it may complicate things. How about some sort of antivirus scanner? And I’m sure I’ll find tons of junk on it that’s useless and messing things up…
I appreciate any tips and tricks you have!