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Windows 7: manufacturer warranty..

23 Nov 2009   #11
whiterose

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by SIW2 View Post
Are you in the UK?

Sale of Goods Act is the thing - how long have you had the machine?

SGA always applies.

Warranty is voluntarily given by the retailer/manufacturer. No need to give one at all. It cannot override SGA.

A lot of people are fooled by that.
Yes im in the uk. I bought it second hand off ebay lol. paid a whooping 300 for it in september but the latop was originally purchased in June 09, and was 'made' in April 09


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23 Nov 2009   #12
whiterose

Windows 7 Home Premium
 
 

I have already rang them up yesterday and wasnt asked for any proof of purchase, where i bought it from etc so i havnt told any porkies. havnt told them i bought it second hand though. I just assume that it comes with 12 months manufacturers warranty if hardware fails. They have said they will send a courier to pick it up and return it to them for repairs They never mentioned anything else on the phone.
ask no questions, tell no lies. im no good at lieing, just dont tell the whole truth
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23 Nov 2009   #13
Tews

64-bit Windows 8.1 Pro
 
 

Good luck!
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23 Nov 2009   #14
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

OK. If you bought it second hand off ebay - then calling on the warranty is the best way forward.

Better to read it first. There is probably a time during which they will repair it free under the guarantee ( very likely to be at least 12mths) - but will almost certainly need proof of original purchase date - e.g. the original receipt - unless there is clear proof of the date of manufacture.

Probably a good idea to make it like it was - less hassle.
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23 Nov 2009   #15
whiterose

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by SIW2 View Post
OK. If you bought it second hand off ebay - then calling on the warranty is the best way forward.

Better read it first. There is probably a time during which they will repair it free under the guarantee - but will almost ceratinly need proof of original purchase date - e.g. the original receipt

If you are covered - probably a good idea to make it like it was - less hassle.
I might just ring them up and ask them a few questions like... if i was to upgrade the ram, would i void warranty.... if i use different OS etc etc. wont give them any personal details over the phone tho see if i get a nice helpful person on the other end! act like a dumb woman (well i kind of am ) see what i can find out!

meant to add, the date of manufacture is on the serial number underneath so it was most definately made in April 09! The bios also states when it was purchased (June 09) so that how come i know the dates otherwise wouldnt have a clue!
My System SpecsSystem Spec
24 Nov 2009   #16
whiterose

Windows 7 Home Premium
 
 

So ive been trying to install win xp. Just wasnt happening although i managed to format the c: and install the setup files before it rebooted and decided it wasnt going to carry on.
after turning it on and off a couple of times, It now just displays a white screen with a few black lines so definately cant do anything now!

Rang samsung up this morning to arrange them to pick it up.. I asked them about the memory upgrade and if that would void warranty. They said no, aslong as that isnt the problem with it then it wont make any difference. The guy i spoke to said it doesnt sound like that is the problem anyway but if that was the problem then i would be billed for it. Never asked about the OS though, im hoping they wont notice lol but wouldnt have thought that would matter either.

Have now fished the old dell laptop off the top of the wardrobe and wondering how on earth i ever managed with this 'huge' thing lol!
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