Windows 7 failed to connect service (Have tried everything) need help

Megahertz07 said:

Please don't use external links. To show an image, use the paper clip (top right on the answer window). Browse to the image - upload.

I had a look at the image of your #1 post, but don't know what to look for.
You answer my questions with two questions. It will take us nowhere.

I'm happy to give the info needed, I thought given the logs would help.

Hi everybody.


So what are my next steps in getting the computer running normal.


anymore CMD commends I can give? to help figure out the issue.

Please download and save FRST 64bit or FRST 32 bit to your Desktop.

http://download.bleepingcomputer.com/farbar/FRST.exe
http://download.bleepingcomputer.com/farbar/FRST64.exe

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
Make sure that Addition option is checked.
Press Scan button.
It will produce a log called FRST.txt in the same directory the tool is run from.
Please copy and paste log back here.
The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

How bad Is It Mr Samuria

I never seen log files that long before

Hi samuria



I didn't realize your in the UK with the time zone difference, would you have anytime today to help me troubleshoot everything or could we talk via email.


If you wanted a donated to the message board let me know.


thank you

You have these failing all the time and you will need to unistall and reinstall
Error: (05/29/2018 06:10:51 PM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom
hola_net

Error: (05/30/2018 06:10:39 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: HPNETW~1.EXE, version: 36.0.72.54013, time stamp: 0x54fe0095
Faulting module name: wsdapi.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ce7ca31
Exception code: 0xc0000005
Fault offset: 0x000007fef8c8e023
Faulting process id: 0x14a4
Faulting application start time: 0x01d3f8178a712e9b
Faulting application path: C:\PROGRA~1\HP\HPENVY~1\Bin\HPNETW~1.EXE
Faulting module path: wsdapi.dll
Report Id: d9053f29-640a-11e8-96da-08edb9eca304

Error: (05/29/2018 07:10:38 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: HPCustPartic.exe, version: 36.0.72.54013, time stamp: 0x54fe03ee
Faulting module name: ole32.dll, version: 6.1.7601.24117, time stamp: 0x5add223d
Exception code: 0xc0000005
Fault offset: 0x00000000000268ab
Faulting process id: 0x198
Faulting application start time: 0x01d3f7bb50de09ec
Faulting application path: C:\Program Files\HP\HP ENVY 5540 series\Bin\HPCustPartic.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: a4d0f5b0-63ae-11e8-96da-08edb9eca304


You have a lot of software on the pc slowing it down and some may not be good do a online scan from


Free Virus Scan | Online Virus Scan from ESET ESET


Hit scan now

samuria said:

You have these failing all the time and you will need to unistall and reinstall
Error: (05/29/2018 06:10:51 PM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom
hola_net

Error: (05/30/2018 06:10:39 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: HPNETW~1.EXE, version: 36.0.72.54013, time stamp: 0x54fe0095
Faulting module name: wsdapi.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ce7ca31
Exception code: 0xc0000005
Fault offset: 0x000007fef8c8e023
Faulting process id: 0x14a4
Faulting application start time: 0x01d3f8178a712e9b
Faulting application path: C:\PROGRA~1\HP\HPENVY~1\Bin\HPNETW~1.EXE
Faulting module path: wsdapi.dll
Report Id: d9053f29-640a-11e8-96da-08edb9eca304

Error: (05/29/2018 07:10:38 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: HPCustPartic.exe, version: 36.0.72.54013, time stamp: 0x54fe03ee
Faulting module name: ole32.dll, version: 6.1.7601.24117, time stamp: 0x5add223d
Exception code: 0xc0000005
Fault offset: 0x00000000000268ab
Faulting process id: 0x198
Faulting application start time: 0x01d3f7bb50de09ec
Faulting application path: C:\Program Files\HP\HP ENVY 5540 series\Bin\HPCustPartic.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: a4d0f5b0-63ae-11e8-96da-08edb9eca304


You have a lot of software on the pc slowing it down and some may not be good do a online scan from


Free Virus Scan | Online Virus Scan from ESET ESET


Hit scan now

Hi, so what are my options? I've always used an anti-virus from Kaspersky to Norton and have never found anything.

One of the problem is if you have more than one Av type product that they block each other and none work its worth doing the onnlinescan as you have strange things running from temp folders. Online scans have a massive database those on a pc dont have such are large data base as it woyld take u to much disk space

samuria said:

One of the problem is if you have more than one Av type product that they block each other and none work its worth doing the onnlinescan as you have strange things running from temp folders. Online scans have a massive database those on a pc dont have such are large data base as it woyld take u to much disk space

Okay, I'm running the scan now. it has found 32 things so far. would you like me to post the results or just click clean afterwards.


thanks

Post results