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Laptop screen black and ntdll.dll or BAD_SYSYTEM_CONFIG_INFO errors
My friend has A Toshiba Satellite laptop with win 7 32 bit 4 GB RAM. It starts to boot but the screen goes black. With F8 on start I can get to prompt start windows or repair windows or safe mode etc. But any option chosen leads to a blue screen error STOP: C0000221 unknown hard error \SystemRoot\System32\ntdll.dll or BAD_SYSYTEM_CONFIG_INFO
I got into the BIOS and tried to boot from a windows 7 repair disk . I tried this https://youtu.be/vI0dJuRuEn8?t=14 but the screen had no image at all just black. I could hear the disk do something so maybe it work and i just could not see.
Also the BIOS would stall and sometimes would not reboot when I click yes save changes to something like use default config or similar words
I had hoped to try chkdsk or look for a rstore point but could not get into it
Last edited by April Raine; 01 Jun 2018 at 13:15. Reason: more info