User Profile won't load


  1. jak834
    Posts : 28
    WI
       New #1

    User Profile won't load


    Have a friend's Win 7 Home Premium 64 bit custom built desktop. Has 2 hdds. She has her business photos backed up but would love access again to her photo editing programs, etc. Possibly after an update a new user profile appeared. She can't logon to hers or the new one now. And then just logged off.

    It then wouldn't load to desktop or Safe Mode. Others tried several things. One thing that the other person did was type "net user administrator /active:yes" and enter to make admin acct active. Did that and it came back, "User Profile Service service failed to logon. User profile cannot be loaded." And then it went to Logging Off.

    I have tried to use Repair Disk with no success. After many restarts the logon page showed again, but it just shows that same "User Profile Svce svce failed to logon...."
    Last edited by jak834; 18 Aug 2018 at 16:31. Reason: clarified info
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  3. Brink
    Posts : 72,052
    64-bit Windows 11 Pro for Workstations
       New #2

    Hello Jak, and welcome to Seven Forums.

    You might see if the method in the tutorial below may be able to allow her to fix her account and log in again.

    User Profile Service failed the logon. User profile cannot be loaded.
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  4. jak834
    Posts : 28
    WI
    Thread Starter
       New #3

    There's only 3 things in ProfileList
    S-1-5-18
    S-1-5-19
    S-1-5-20
    No long numbered items.

    This is all at the Command Prompt in System Recovery. The drive is X:\windows\system32. Correct location?

    Never could get into Windows or Safe Mode. She never had System Restore turned on. (Thanks Microsoft for default off on SR!)
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  6. Brink
    Posts : 72,052
    64-bit Windows 11 Pro for Workstations
       New #4

    Is she able to enable the built-in Administrator account at boot to log in with?

    Built-in Administrator - Enable from WinRE
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  7. jak834
    Posts : 28
    WI
    Thread Starter
       New #5

    I'm working on that. Can I ask what I'm looking at for her system? Think she has a SSD and a terabyte HDD. What are the C, D, E, F, G, and X drives? Assume C is the SSD with Windows on it? G or I maybe the card reader?

    Also, I've been doing the enabling. Thought the C was for Windows, but I didn't find a config folder under C's windows\system32, but I did find config under F drive's windows\system32. ??


    User Profile won't load-img-5016.jpg
    Last edited by jak834; 18 Aug 2018 at 21:49. Reason: clarified info
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  8. townsbg
    Posts : 1,851
    Windows 7 pro
       New #6

    It sounds like your registry was corrupted or the keys associated with your profiles where deleted. I suggest that you use the fourth method from this tutorial to recover it from a backup. 5 Ways To Backup and Restore the Windows Registry or Selected Hives • Raymond.CC The section is
    Backup and Restore The Registry Offline



    You can use linux or a Windows 7 recovery disk.
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  10. jak834
    Posts : 28
    WI
    Thread Starter
       New #7

    2. Extract the Just Manager archive to a folder of your choice, for simplicity we’re using the root of C. The path to the executable is C:\JustManager\JustManager.exe.

    How do I extract to a folder? Doesn't explain that. To a folder on the bad computer?
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  11. jak834
    Posts : 28
    WI
    Thread Starter
       New #8

    Don't see how to extract to a folder on the bad computer.
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  12. jak834
    Posts : 28
    WI
    Thread Starter
       New #9

    Holy cow I just booted to Safe Mode! Now what?

    But it's limited. I can't open any of the programs! "The drive or network connection for that is unavailable."
    Control Panel opens and some of the accessories. No Music, Documents.

    Can't right click Start at all. Nothing appears in search box results.
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  13. townsbg
    Posts : 1,851
    Windows 7 pro
       New #10

    Perhaps this will be easier. Manually Restore the Registry From its Backup in Windows (Windows 7 / Vista)
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