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Windows 7: system not shutting down

24 Nov 2009   #11
joezzee

win 7 ultimate
 
 

Quote   Quote: Originally Posted by TaraSWinTeam View Post
What other shutdown settings have you changed? You may want to change your shutdown settings back to their default settings in order to trouble shoot.

Tara
Windows Outreach Team
ive change the time the display would turn off and what to do when the battery is low like all my other PCs


My System SpecsSystem Spec
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24 Nov 2009   #12
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Just my opinion, but I would hope that a laptop isn't continually "on"!
My System SpecsSystem Spec
24 Nov 2009   #13
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

This is how I have my laptop power settings set:


Attached Thumbnails
system not shutting down-power-settings.jpg  
My System SpecsSystem Spec
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24 Nov 2009   #14
Qdos

 

I'd suspect a conflict with a power management driver or possibly a hotkey utilisation program the notebook manufacturer has written, and Windows 7.

However since you're not running the retail version there's not a great deal of reason in reinstalling it to troubleshoot the problem - can't you lay hands on a full release version to test it in a stabler environment?
My System SpecsSystem Spec
24 Nov 2009   #15
TaraSWinTeam

Windows 7
 
 

I would revert to your original power settings. Much like Jacee's screen shot, your laptop should shut down when you hit the power button, when you select shutdown from the start menu or when you close the laptop. You may have inadvertently done something that has disabled shutdown. Let us know if that makes a difference.

Tara
Windows Outreach Team
My System SpecsSystem Spec
24 Nov 2009   #16
joezzee

win 7 ultimate
 
 

Ive disabled hibernate a while back thinking that was the problem but it persisted i made the power button to shut down the computer and the start menu to shutdown as well. the laptop doesn't stay on all the time i have to do hard shutdown to shut it off. i jnow that is bad but i have no other option until i get this issue solved.
My System SpecsSystem Spec
24 Nov 2009   #17
Qdos

 

What does event log say is happening?
My System SpecsSystem Spec
24 Nov 2009   #18
joezzee

win 7 ultimate
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by joezzee View Post
also forgot to mention the desktop doesn't always automatic refresh its self
Hi Joe

I suspect they are two different problems. Lets start with the shutoff. can you type cmd in search>powercfg -H enter
see what value it returns

Re refresh:
Look in event viewer (type eventvwr in search) go to the windows logs>application tab. Look for errors (red in left hand column) that have app hang, app crash, etc. Around the time of the hangs. Let us know what the event ID and srouce codes are


Thanks


Ken J+++
powercfg -H is not working invalid parameters
My System SpecsSystem Spec
24 Nov 2009   #19
joezzee

win 7 ultimate
 
 

Quote   Quote: Originally Posted by Qdos View Post
What does event log say is happening?
Log Name: Application Source: SideBySide Date: 11/24/2009 1:52:36 PM Event ID: 59 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Luna2 Description: Activation context generation failed for "F:\Applications\install_flash_player.exe".Error in manifest or policy file "F:\Applications\install_flash_player.exe" on line 0. Invalid Xml syntax. Event Xml: 59 2 0 0x80000000000000 3006 Application Luna2 F:\Applications\install_flash_player.exe F:\Applications\install_flash_player.exe 0
My System SpecsSystem Spec
24 Nov 2009   #20
joezzee

win 7 ultimate
 
 

i keep getting this error code Log Name: System Source: VDS Basic Provider Date: 11/24/2009 5:40:30 PM Event ID: 1 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Luna2 Description: Unexpected failure. Error code: 490@01010004 Event Xml: 1 2 0 0x80000000000000 8250 System Luna2 490@01010004
My System SpecsSystem Spec
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