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Windows 7: system not shutting down

24 Nov 2009   #21
Qdos

 

Do you have an Alcohol 120% virtual drive running?


My System SpecsSystem Spec
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24 Nov 2009   #22
joezzee

win 7 ultimate
 
 

Quote   Quote: Originally Posted by Qdos View Post
Do you have an Alcohol 120% virtual drive running?
how do i figure this out?
My System SpecsSystem Spec
24 Nov 2009   #23
joezzee

win 7 ultimate
 
 

Quote   Quote: Originally Posted by Qdos View Post
Do you have an Alcohol 120% virtual drive running?
i use deamon tools lite if that's what ur referring to
My System SpecsSystem Spec
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24 Nov 2009   #24
mushroomboy

Windows 7, Linux
 
 

ACPI or w/e it is in the bios? Try resetting the bios defaults on the laptop and see what happens. I used to have that problem on an old motherboard, it was just ****ty support from both ends and I just had to deal with it until I got a new one.
My System SpecsSystem Spec
25 Nov 2009   #25
joezzee

win 7 ultimate
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by joezzee View Post
also forgot to mention the desktop doesn't always automatic refresh its self
Hi Joe

I suspect they are two different problems. Lets start with the shutoff. can you type cmd in search>powercfg -H enter
see what value it returns

Re refresh:
Look in event viewer (type eventvwr in search) go to the windows logs>application tab. Look for errors (red in left hand column) that have app hang, app crash, etc. Around the time of the hangs. Let us know what the event ID and srouce codes are


Thanks


Ken J+++
i also got this event on my log check it out this could be the problem i hope

Log Name: Application Source: Microsoft-Windows-Winlogon Date: 11/24/2009 10:42:21 PM Event ID: 6005 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: Luna2 Description: The winlogon notification subscriber is taking long time to handle the notification event (Logoff). Event Xml: 6005 0 3 0 0 0x80000000000000 3280 Application Luna2 Sens Logoff 00000000
My System SpecsSystem Spec
25 Nov 2009   #26
gregrocker
Microsoft MVP

 

You would want to check the Diagnostics-Performance log.

Event Viewer>Windows Logs>Applications>Microsoft>Windows>Diagnostics>Performance>Operational

Google errors to resolve.
My System SpecsSystem Spec
25 Nov 2009   #27
joezzee

win 7 ultimate
 
 

here are some log


Attached Images
system not shutting down-log-1.jpg system not shutting down-log-2.jpg 
My System SpecsSystem Spec
25 Nov 2009   #28
gregrocker
Microsoft MVP

 

Unfortunately the Event ID 100 only tells you how long the shutdown was degraded.

Clues must be found in the error reports which specify which hardware or driver is responsible for the degraded shutdown or startup.
My System SpecsSystem Spec
25 Nov 2009   #29
joezzee

win 7 ultimate
 
 

are this it. can i disable the drive. if i can how?


Attached Thumbnails
system not shutting down-error-1.jpg   system not shutting down-error-2.jpg  
My System SpecsSystem Spec
26 Nov 2009   #30
gregrocker
Microsoft MVP

 

Quote   Quote: Originally Posted by joezzee View Post
are this it. can i disable the drive. if i can how?


Right click Computer>Manage>Services and turn off the HPsrv to see if it changes any behavior of your HP all-in-one. It shouldn't. It appears to be another one of many unneeded services installed with manufacturer's bloatware.

Then type msconfig into your Start box and in the Startup tab I would uncheck everything you don't absolutely need to start up with the computer because they are just free riders. You only need your AV, poss gadgets and stickynotes. All others can start when you click them.

If there are any issues as a result of these changes, then google each listing to find out exactly what it does, and add it back in if you must. Most aren't needed at all except to leech CPU and RAM.
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