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Windows 7: Windows Help Facility not working

07 Mar 2010   #21
unifex

Windows 7 Ultimate (x64)
 
 

So what happens if you click on the question mark button in Windows Explorer? In my case I see a totally different page compared to starting help from the start menu?

Can you uninstall the HP help?


My System SpecsSystem Spec
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07 Mar 2010   #22
marbrand

windows 7 64 bits
 
 

In Windows Explorer is working fine , the problem is the H&S button on the start menu , it opens like Brians ( no topic found , and no online options )


I already removed every thing from HP.


Attached Images
Windows Help Facility not working-help-1-.png 
My System SpecsSystem Spec
10 Mar 2010   #23
braincramp

Windows 7 Professional 64 bit
 
 

Hi - I was the original poster, found the folowing solution, then forgot to update this post (me bad).

The utilities that HP provides have changed. In particular HP Support Assistant replaces a number of older utilities (which I had tried to install). I found that by downloading it from the HP website and installing it, that my problem was resolved.

Good luck to all -

braincramp
My System SpecsSystem Spec
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11 Mar 2010   #24
marbrand

windows 7 64 bits
 
 
Brian , thanks

Brian,
I did not want to use those HP UTILITIES (silly) , but i think its the only way. At least the page will not open incorrectly.


Quote   Quote: Originally Posted by braincramp View Post
Hi - I was the original poster, found the folowing solution, then forgot to update this post (me bad).

The utilities that HP provides have changed. In particular HP Support Assistant replaces a number of older utilities (which I had tried to install). I found that by downloading it from the HP website and installing it, that my problem was resolved.

Good luck to all -

braincramp
My System SpecsSystem Spec
11 Mar 2010   #25
Kari

 

I had the same problem last summer, also with HP laptop. The culprit was HP's own Help-system. Only thing that worked was repair installation.

Kari
My System SpecsSystem Spec
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 Windows Help Facility not working




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