PC Restarts Automatically After Attempting To Connect To The Internet

Hi fatckae,

fatckae said:

So, to be clear, you think I should install that?

No, I am not saying that. I am saying that some people had a problem in May 2018 with that particular update. It all depends on when you last did a Windows Update and how far back the updates went!

You can however, check to see if you have that update installed [as with all the other updates] in the installed updates section.

I hope this helps!

Hi fatckae,

Have you got any system restore points prior to this happening?
This now doesn't sound like an update issue, so we can probably rule that out!

I hope this helps!

Hi fatckae,

Have you run a recent AntiVirus scan?
Also, try running Malwarebytes to see if it finds anything!

I hope this helps!

Hi fatckae,

Have you checked for an updated driver for the wireless adapter?

You could also visit the Packard Bell website to see if they have a newer driver than the one that you are using now.

You could also try running sfc.exe /scannow. The sfc /scannow command will scan all the protected system files and replace any corrupted files with a cached copy.

I hope this helps!

Hi fatckae,

fatckae said:

I restored the laptop to the 4th may, I've restarted the laptop now 3 times and each times connected to my network successfully without any automatic restarts.
So this leaves me with the question of, does this mean now I can never update the laptop without this happening again?

Now you know that the computer was OK on the 4th of May 2018!

If you could only tie it down to a particular date then that would be half way to a solution! It depends on how much time you want to spend on this.

You could also undo the System Restore that you have just done and then use the next one [then undo that etc], and so on, until you track down the approximate date of the culprit.

My recommendation though, would be to run Windows Update but only install one update at a time until the problem re-occurs. Then you could do a system restore, run Windows Updates, and ignore/hide the update that is causing the problem!

I hope this helps!

Hi fatckae,

fatckae said:

So I've gone through the updates one by one. I've finally came across the update that is causing this error.

"2019-09 Security Monthly Rollup for Windows 7 for X86 Based Systems (KB4457144)"

Where do I go from here please?

Great detecting/trouble-shooting fatckae . I assume you mean 2018-09 Security Monthly Quality Rollup?

Windows Update KB4457144 [2018-09 Security Monthly Quality Rollup] has caused many people problems.

There is however, a simple solution that in most circumstances appears to work!

[1] Create a Restore Point.
[2] Download and install KB3177467 [.msu] from here [No reboot required] => Microsoft Update Catalog.
[3] Download and install KB4457144 [.msu] from here => Microsoft Update Catalog.

If this is the only WU outstanding, you could hide it.

MS will probably issue a fix for it, possibly in the 2018-10 Security Monthly Quality Rollup [second Tuesday this month]. The Security Monthly Quality Rollups are of course cumulative.

To clarify this, the 2018-09 Security Monthly Quality Rollup KB4457144, requires the pre-requisite Servicing Stack Update KB3177467 that was published in Oct-2016. Without it, the update either causes problems or fails to install. It doesn't help that WU can’t download this pre-requisite on its own, it has to be download and installed manually FIRST.

If this doesn't work we can look at running sfc /scannow and SURT. We can cover these in more detail later including the procedures used.

I hope this helps!

EDIT:

MS is including the Servicing Stack Update KB3177467 through Windows Catalog in both of this months updates.
See here => October 9, 2018 - KB4462915 (Security-only update).
See here => October 9, 2018 - KB4462923 (Monthly Rollup).

Therefore, there is NO need to download the KB3177467 .msu and install it manually!

You can however, still download the KB3177467 .msu manually.
See here => KB3177467 Servicing stack update for Windows 7 SP1.