Grandma allowed Computer 350 Tech scammer to install junk.

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  1. Posts : 40
    windows 7 32 bit
       #1

    Grandma allowed Computer 350 Tech scammer to install junk.


    Hi,

    My chore is to remove the icon and the associated malware that my grandmother has allowed the scammers to download. She also gave them remote access to her computer and I want to make sure that is gone.

    When I right click on the icon there is no "uninstall" option, of course.

    I don't want to left click on it (execute it) because God only knows what it would do then.

    The icon on the desktop is titled "Computer 350 Tech".

    She is running Windows 7.

    Thanks
      My Computer


  2. Posts : 51,384
    Windows 11 Workstation x64
       #2

    Honestly, you really need to wipe the machine and reload it, you have no idea what type of malware could be installed in the background.
      My Computers


  3. Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       #3

    Hi byzantine,

    byzantine said:
    My chore is to remove the icon and the associated malware that my grandmother has allowed the scammers to download. She also gave them remote access to her computer and I want to make sure that is gone.

    When I right click on the icon there is no "uninstall" option, of course.

    I don't want to left click on it (execute it) because God only knows what it would do then.

    The icon on the desktop is titled "Computer 350 Tech".


    Well, I would definately, without a shadow of a doubt, re-install Windows. You will probably never get to the bottom of what they have done, and therefore you will leave yourself open to all sorts of risks. It is just not worth it, believe me!

    RE-INSTALL.

    How do you know they were scammers, what exactly happened?
    How was the icon put onto the desktop, was it from a link that she received or was it by remote access?
    Do you know what remote access program/software they used?
    I assume that the program doesn't show in up Programs and Features?

    I hope this helps!
      My Computer


  4. Posts : 31,242
    Windows 11 Pro x64 [Latest Release and Release Preview]
       #4

    You also need to consider changing all passwords used ever on the PC - tthe remote access would have given the scammers complete access to the system and they will have stolen all passwords and account details stored on the hard disk and probably installed a keyboard scanner which will steal any passwords that were not stored on the system the next time they are used, any bank details will likely already been sold, so check with relevant financial agents, and do this quickly, most banks will protect the accounts in this situation, but only those transactions that occur after they are informed
      My Computers


  5. Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       #5

    Barman58 said:
    You also need to consider changing all passwords used ever on the PC - the remote access would have given the scammers complete access to the system and they will have stolen all passwords and account details stored on the hard disk and probably installed a keyboard scanner which will steal any passwords that were not stored on the system the next time they are used, any bank details will likely already been sold, so check with relevant financial agents, and do this quickly, most banks will protect the accounts in this situation, but only those transactions that occur after they are informed
    Excellent points and post Barman58 .
      My Computer


  6. Posts : 40
    windows 7 32 bit
    Thread Starter
       #6

    Paul Black said:
    Hi byzantine,




    Well, I would definately, without a shadow of a doubt, re-install Windows. You will probably never get to the bottom of what they have done, and therefore you will leave yourself open to all sorts of risks. It is just not worth it, believe me!

    RE-INSTALL.

    How do you know they were scammers, what exactly happened?
    How was the icon put onto the desktop, was it from a link that she received or was it by remote access?
    Do you know what remote access program/software they used?
    I assume that the program doesn't show in up Programs and Features?



    I hope this helps!
    She doesn't remember it very well. I don't know if it was a phone call, or an email, or a pop-up. They said her Gmail would no longer work due to a virus, and they would set her up with a Yahoo account for $150. She gave them her credit card number, and also gave them access to her computer (somehow).
    The $150 charge has shown up on her card already, but no other ripoff yet. She was supposed to call her credit card and have it closed and a new one issued. I have to check with her on that.

    Programs and features shows a Microsoft.net Framework 4.7.2 intstallation on 9/11/18. Could that be it?
      My Computer


  7. Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       #7

    Hi byzantine,

    byzantine said:
    Programs and features shows a Microsoft.net Framework 4.7.2 intstallation on 9/11/18. Could that be it?
    Definately not that, that is legit.

    I hope this helps!
      My Computer


  8. Posts : 40
    windows 7 32 bit
    Thread Starter
       #8

    Paul Black said:
    Hi byzantine,


    Definately not that, that is legit.

    I hope this helps!
    Yes, thanks. How can I tell if a keylogger has been installed? Will it have a name listed somewhere?
      My Computer


  9. Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       #9

    Hi byzantine,

    byzantine said:
    She doesn't remember it very well. I don't know if it was a phone call, or an email, or a pop-up. They said her Gmail would no longer work due to a virus, and they would set her up with a Yahoo account for $150. She gave them her credit card number, and also gave them access to her computer (somehow).
    The $150 charge has shown up on her card already, but no other ripoff yet. She was supposed to call her credit card and have it closed and a new one issued. I have to check with her on that.
    This does indeed sound like she has been scammed.

    byzantine said:
    How can I tell if a keylogger has been installed? Will it have a name listed somewhere?
    If you are thinking that you are going to be able to sort this out and get rid of all the remnants of what they have done, I am afraid that you are going to be disappointed. These scammers are very clever and don't leave very many clues as to what they have done, or are about to do, if any.

    The amount of time you will spend trying to rectify this will be hours and hours, and then you will never really know if you have been totally successful. Then, all of a sudden, her bank account will show zero.

    The only logical and sensible solution to this is to re-install Windows 7, honestly. Also, don't forget to get her to change ALL her passwords immediately. I can't stress this enough!

    I hope this helps!
      My Computer


  10. Posts : 16,132
    7 X64
       #10

    Make sure you have the windows license key.
      My Computers


 
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