New
#11
I called her bank and had them suspend the online access to her account. Told them what happened. Bank (fraud dept) thinks simply having Geeksquad or Bestbuy run a virus scan, and certifying the computer virus-free will be enough to unsuspend the online access., and my Mom can merrily use the account again, after changing passwords.
Obviously you guys think the virus scan alone will not be enough, right?
Reloading Windows 7 sounds like an enormous ordeal.
What about doing a Housecall TrendMicro virus scan?
Best buy wants $149 for a virus check. Same with Geeksquad.