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Windows 7: Grandma allowed Computer 350 Tech scammer to install junk.

4 Weeks Ago   #1
byzantine

windows 7 32 bit
 
 
Grandma allowed Computer 350 Tech scammer to install junk.

Hi,

My chore is to remove the icon and the associated malware that my grandmother has allowed the scammers to download. She also gave them remote access to her computer and I want to make sure that is gone.

When I right click on the icon there is no "uninstall" option, of course.

I don't want to left click on it (execute it) because God only knows what it would do then.

The icon on the desktop is titled "Computer 350 Tech".

She is running Windows 7.

Thanks


My System SpecsSystem Spec
.
4 Weeks Ago   #2
z3r010

 

Honestly, you really need to wipe the machine and reload it, you have no idea what type of malware could be installed in the background.
My System SpecsSystem Spec
4 Weeks Ago   #3
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi byzantine,

Quote   Quote: Originally Posted by byzantine View Post
My chore is to remove the icon and the associated malware that my grandmother has allowed the scammers to download. She also gave them remote access to her computer and I want to make sure that is gone.

When I right click on the icon there is no "uninstall" option, of course.

I don't want to left click on it (execute it) because God only knows what it would do then.

The icon on the desktop is titled "Computer 350 Tech".


Well, I would definately, without a shadow of a doubt, re-install Windows. You will probably never get to the bottom of what they have done, and therefore you will leave yourself open to all sorts of risks. It is just not worth it, believe me!

RE-INSTALL.

How do you know they were scammers, what exactly happened?
How was the icon put onto the desktop, was it from a link that she received or was it by remote access?
Do you know what remote access program/software they used?
I assume that the program doesn't show in up Programs and Features?

I hope this helps!
My System SpecsSystem Spec
.

4 Weeks Ago   #4
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

You also need to consider changing all passwords used ever on the PC - tthe remote access would have given the scammers complete access to the system and they will have stolen all passwords and account details stored on the hard disk and probably installed a keyboard scanner which will steal any passwords that were not stored on the system the next time they are used, any bank details will likely already been sold, so check with relevant financial agents, and do this quickly, most banks will protect the accounts in this situation, but only those transactions that occur after they are informed
My System SpecsSystem Spec
4 Weeks Ago   #5
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Quote   Quote: Originally Posted by Barman58 View Post
You also need to consider changing all passwords used ever on the PC - the remote access would have given the scammers complete access to the system and they will have stolen all passwords and account details stored on the hard disk and probably installed a keyboard scanner which will steal any passwords that were not stored on the system the next time they are used, any bank details will likely already been sold, so check with relevant financial agents, and do this quickly, most banks will protect the accounts in this situation, but only those transactions that occur after they are informed
Excellent points and post Barman58 .
My System SpecsSystem Spec
4 Weeks Ago   #6
byzantine

windows 7 32 bit
 
 

Quote   Quote: Originally Posted by Paul Black View Post
Hi byzantine,




Well, I would definately, without a shadow of a doubt, re-install Windows. You will probably never get to the bottom of what they have done, and therefore you will leave yourself open to all sorts of risks. It is just not worth it, believe me!

RE-INSTALL.

How do you know they were scammers, what exactly happened?
How was the icon put onto the desktop, was it from a link that she received or was it by remote access?
Do you know what remote access program/software they used?
I assume that the program doesn't show in up Programs and Features?



I hope this helps!
She doesn't remember it very well. I don't know if it was a phone call, or an email, or a pop-up. They said her Gmail would no longer work due to a virus, and they would set her up with a Yahoo account for $150. She gave them her credit card number, and also gave them access to her computer (somehow).
The $150 charge has shown up on her card already, but no other ripoff yet. She was supposed to call her credit card and have it closed and a new one issued. I have to check with her on that.

Programs and features shows a Microsoft.net Framework 4.7.2 intstallation on 9/11/18. Could that be it?
My System SpecsSystem Spec
4 Weeks Ago   #7
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi byzantine,

Quote   Quote: Originally Posted by byzantine View Post
Programs and features shows a Microsoft.net Framework 4.7.2 intstallation on 9/11/18. Could that be it?
Definately not that, that is legit.

I hope this helps!
My System SpecsSystem Spec
4 Weeks Ago   #8
byzantine

windows 7 32 bit
 
 

Quote   Quote: Originally Posted by Paul Black View Post
Hi byzantine,


Definately not that, that is legit.

I hope this helps!
Yes, thanks. How can I tell if a keylogger has been installed? Will it have a name listed somewhere?
My System SpecsSystem Spec
4 Weeks Ago   #9
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi byzantine,

Quote   Quote: Originally Posted by byzantine View Post
She doesn't remember it very well. I don't know if it was a phone call, or an email, or a pop-up. They said her Gmail would no longer work due to a virus, and they would set her up with a Yahoo account for $150. She gave them her credit card number, and also gave them access to her computer (somehow).
The $150 charge has shown up on her card already, but no other ripoff yet. She was supposed to call her credit card and have it closed and a new one issued. I have to check with her on that.
This does indeed sound like she has been scammed.

Quote   Quote: Originally Posted by byzantine View Post
How can I tell if a keylogger has been installed? Will it have a name listed somewhere?
If you are thinking that you are going to be able to sort this out and get rid of all the remnants of what they have done, I am afraid that you are going to be disappointed. These scammers are very clever and don't leave very many clues as to what they have done, or are about to do, if any.

The amount of time you will spend trying to rectify this will be hours and hours, and then you will never really know if you have been totally successful. Then, all of a sudden, her bank account will show zero.

The only logical and sensible solution to this is to re-install Windows 7, honestly. Also, don't forget to get her to change ALL her passwords immediately. I can't stress this enough!

I hope this helps!
My System SpecsSystem Spec
4 Weeks Ago   #10
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Make sure you have the windows license key.
My System SpecsSystem Spec
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 Grandma allowed Computer 350 Tech scammer to install junk.




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