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#1
Password not accepted to get it out of Safe Mode
Hello, I have an elderly friend with a laptop that a neighbor of his set up, and the neighbor is gone now. It starts only in Safe Mode with networking. When I try to get it to start normal, it will not accept his password. I have tried changing the password, which I have to do from Safe Mode, and it does not solve the problem. I want to start it up in normal working mode and be able to use it as normally done. Is there any easy way to do this? Can I use a repair disc from my pc or laptop on his laptop to fix? Can I use my discs from my laptop and reload his whole system?(if so, do I need to format his hard drive first to delete it)? His system, like mine, is Windows 7 Home. Thank you, and neither of us are tech savvy, though I have a little experience. As I am elderly also, it would be easy to talk over my head or abilities. But it's worth the try. Thanks.