Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Computer reverts to desktop screen every 15 minutes

04 Dec 2018   #1

Computer reverts to desktop screen every 15 minutes


I've had this computer for about 5 years, and over the past two years I have been having a problem. The computer goes back to the desktop every 15 minutes, though the programs continue running. This used to come with a message that my copy of windows was not genuine- but it came with computer as I bought it. I think this is probably some automatic update or something, but I haven't found out how to turn it off.

Any help would be much appreciated.

My System SpecsSystem Spec
04 Dec 2018   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Randomrage,

If its a black background, not your normal one, its a side effect of the Non-genuine issue.

run the Mgadiag tool, from here, post the results
Windows Genuine and Activation Issue Posting Instructions

My System SpecsSystem Spec
04 Dec 2018   #3


Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85142
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C4578F05-53DE-4487-9304-8F7E3543A7A9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.181110-1429
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C4578F05-53DE-4487-9304-8F7E3543A7A9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-2420100274-3906546035-441868969</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.70D</Version><SMBIOSVersion major="2" minor="7"/><Date>20130311000000.000000+000</Date></BIOS><HWID>F8463407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-1033-7601.0000-1522015
Installation ID: 021844148911659821109415584522087531970130737400057270
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: XM76F
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 12/4/2018 7:37:20 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:28:2018 00:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
My System SpecsSystem Spec

04 Dec 2018   #4

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi RandomRage,

Looks like MS has blocked your key, see the later part of the report

Windows Activation Technologies-->
HrOnline: 0xC004C532

I suspect its an MSDN key, these are not for resale usage.

the key ending XM76F showing at the top of the report is the default and can never be activated, it will not be the key used to originally activate the OS.

Is there a COA sticker on the comp??
If so and its for W7 Home Premium AND the same manufacturer as your machine try it.

when you bought it did it come with installation/repair discs - is there a code on the packaging.

My System SpecsSystem Spec
04 Dec 2018   #5
wither 2

Windows 7 Pro SP1 64 bit

For information- Is it okay to leave posts up which provide the computer key? If it were a valid key I would want to delete the attachment.
My System SpecsSystem Spec
04 Dec 2018   #6

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi @wither 2,

The information provided by the tool NEVER includes the complete code
You are correct the COMPLETE code should not be placed anywhere on the web.
There are exceptions -
the OEM base code that is installed during manufacture
Default product keys
(and these are all over the Net)


if you havn,t used your COA key yours is
My System SpecsSystem Spec
04 Dec 2018   #7


Hey torchwood,

I tried the COA on the stamp outside the computer when prompted to activate online, but it gave me this Error Code: 0x8004FE34.

In any case, thank you for the help so far.
My System SpecsSystem Spec
04 Dec 2018   #8


Oh, I forgot to mention. Could this problem stem from rebooting the computer and giving the user a different name? Is doesn't seem to make sense that the key would only work for the computer as is. Perhaps the Windows key was only good for a few years, but nowhere in the product information does it say that.
My System SpecsSystem Spec
05 Dec 2018   #9

W7 Ultimate SP1, LM19.1 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit

I once had an issue where one of the Windows services crashed and after rebooting I got the non-genuine warning.
However in my case it fixed itself after another reboot.
My System SpecsSystem Spec

 Computer reverts to desktop screen every 15 minutes

Thread Tools

Similar help and support threads
Thread Forum
desktop computer freezes after running for about 5 minutes
my HP desktop computer keeps freezing after running for about 5 minutes. I am running windows 7 and have run all kinds of antivirus and malware programs with no threats detected. It runs fine in safe mode, but in normal mode the screen will freeze after running for about 5 minutes.
Performance & Maintenance
Desktop shortcut to tell computer to sleep in 25 minutes
How to force sleep/force shut down a laptop after X time no matter what I am having trouble getting the sleep command to work Also where do I put the time? Shouldn't there be an XX or 00 like in the shutdown command? Is what I am typing into cmd prompt wrong?
General Discussion
Computer takes about 1.5 minutes to load the desktop + icons
Granted my computer's now 4-5 years old. I was wondering if anyone has an idea on this. I ran chkdsk, Malwarebytes, and Ccleaner. All were clear but the last, which fixed many things, but I still have the issue. I have minimal programs that run on start-up, so I highly doubt it's that. I...
Performance & Maintenance
Two Minutes from Login to Desktop with Black or Blue Screen
How can I diagnose a boot problem between login and desktop? It does not occur all the time, but when it does it will take a minute or two with Welcome displayed followed by either a Black or Light Blue screen with working cursor. Then the desktop appears and everything works normally. Would...
BSOD Help and Support
After 15 minutes desktop returns to logon screen
Windows 7 Home Premium HP Pavilion I had done a recovery to get things cleaned up. Sort of a let's start fresh now after a year of learning and installing so many programs the wrong way etc. Computer is all nice and organized and working well except this one thing. After sitting about 15...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:24.
Twitter Facebook