HP Pavilion laptop running Windows 7 64 bit.
Recently when opening Google Chrome it appears with black background. I googled the issue and turned off hardware acceleration. No help. Also when opening Mozilla Thunderbird email the background is also black.
When I went into Control Panel this morning, the background is also black.
What is causing this issue and how can this be fixed?
Hi FredricJLowe,
Some questions and suggestions first!
[1] Have you installed any new hardware, software or updates prior to this problem?
[2] Have you got a restore point prior to this problem?
[3] Run Malwarebytes [FREE] => Malwarebytes [FREE].
[4] Run a FULL system Anti-Virus scan.
[5] Are there any new items that have appeared in the Startup tab of msconfig?
I hope this helps!
I ran Malwarebytes and Norton Anti Virus Full Scan but the issue persists.
When I tried to run System Restore, it just hung that it was initializing so I rebooted the computer and it said it had not finished running do I wish to continue or not. I closed out.
I checked and the black background persists on everything.
Hi FredricJLowe,
How long did it run before you interupted the System Restore procedure [System Restore shouldn't take longer than an hour!]?
Did you try a restore point prior to the one mentioned above that hung?
SUGGESTION: Try running the System Restore with Norton disabled as Norton interferes with the process. Obviously disconnect from the Internet first!
I hope this helps!
Thanks Paul,
I think it was running about an hour. I just disabled Norton for 5 hours and disconnected from the internet.
Running the system restore again to a critical Windows update point 11/21/18.
I'll keep you updated when I return later this afternoon.
Thank you.
Oh, it's my brother's computer. I didn't have a chance to ask him if he knowingly downloaded any programs or not.
I forgot to look in msconfig but since I just got here, I haven't a clue if there are any new items appearing in startup.
When System Restore finishes, I'll look in startup to see if I see anything.
if its a Black background on everything sounds like its lost its genuine status
run this on it, copy/paste the output from the tool from here
Windows Genuine and Activation Issue Posting Instructions
Roy
Take a screenshot of the Control Panel so we can see it.
Use these tutorials for posting screenshots.
Screenshot with Paint
How to Use the Snipping Tool in Vista - Vista Forums
Screenshots and Files - Upload and Post in Seven Forums
Did you change themes?
Jerry
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