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Windows 7: Black Background-GoogleChrome,ControlPanel, Mozilla Thunderbird

11 Dec 2018   #1
FredricJLowe

W7 Home Premium 64 bit
 
 
Black Background-GoogleChrome,ControlPanel, Mozilla Thunderbird

HP Pavilion laptop running Windows 7 64 bit.
Recently when opening Google Chrome it appears with black background. I googled the issue and turned off hardware acceleration. No help. Also when opening Mozilla Thunderbird email the background is also black.
When I went into Control Panel this morning, the background is also black.

What is causing this issue and how can this be fixed?


My System SpecsSystem Spec
.
11 Dec 2018   #2
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi FredricJLowe,

Quote   Quote: Originally Posted by FredricJLowe View Post
HP Pavilion laptop running Windows 7 64 bit.
Recently when opening Google Chrome it appears with black background. I googled the issue and turned off hardware acceleration. No help. Also when opening Mozilla Thunderbird email the background is also black.
When I went into Control Panel this morning, the background is also black.

What is causing this issue and how can this be fixed?
Some questions and suggestions first!

[1] Have you installed any new hardware, software or updates prior to this problem?
[2] Have you got a restore point prior to this problem?
[3] Run Malwarebytes [FREE] => Malwarebytes [FREE].
[4] Run a FULL system Anti-Virus scan.
[5] Are there any new items that have appeared in the Startup tab of msconfig?

I hope this helps!
My System SpecsSystem Spec
11 Dec 2018   #3
FredricJLowe

W7 Home Premium 64 bit
 
 

I ran Malwarebytes and Norton Anti Virus Full Scan but the issue persists.

When I tried to run System Restore, it just hung that it was initializing so I rebooted the computer and it said it had not finished running do I wish to continue or not. I closed out.

I checked and the black background persists on everything.
My System SpecsSystem Spec
.

11 Dec 2018   #4
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi FredricJLowe,

Quote   Quote: Originally Posted by FredricJLowe View Post
When I tried to run System Restore, it just hung that it was initializing so I rebooted the computer and it said it had not finished running do I wish to continue or not. I closed out.
How long did it run before you interupted the System Restore procedure [System Restore shouldn't take longer than an hour!]?
Did you try a restore point prior to the one mentioned above that hung?

SUGGESTION: Try running the System Restore with Norton disabled as Norton interferes with the process. Obviously disconnect from the Internet first!

I hope this helps!
My System SpecsSystem Spec
11 Dec 2018   #5
FredricJLowe

W7 Home Premium 64 bit
 
 

Thanks Paul,

I think it was running about an hour. I just disabled Norton for 5 hours and disconnected from the internet.

Running the system restore again to a critical Windows update point 11/21/18.

I'll keep you updated when I return later this afternoon.

Thank you.
My System SpecsSystem Spec
11 Dec 2018   #6
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi FredricJLowe,

Quote   Quote: Originally Posted by FredricJLowe View Post
Running the system restore again to a critical Windows update point 11/21/18.

I'll keep you updated when I return later this afternoon.
OK, fingers crossed!

If the System Restore works, you will just have to re-install any software that you installed between the date of the System Restore point and now!

Quote   Quote: Originally Posted by Paul Black View Post
[1] Have you installed any new hardware, software or updates prior to this problem?
[5] Are there any new items that have appeared in the Startup tab of msconfig?
You didn't answer my two questions above!

I hope this helps!
My System SpecsSystem Spec
11 Dec 2018   #7
FredricJLowe

W7 Home Premium 64 bit
 
 

Oh, it's my brother's computer. I didn't have a chance to ask him if he knowingly downloaded any programs or not.

I forgot to look in msconfig but since I just got here, I haven't a clue if there are any new items appearing in startup.

When System Restore finishes, I'll look in startup to see if I see anything.
My System SpecsSystem Spec
.
11 Dec 2018   #8
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi FredricJLowe,

Quote   Quote: Originally Posted by FredricJLowe View Post
When System Restore finishes, I'll look in startup to see if I see anything.
My System SpecsSystem Spec
11 Dec 2018   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

if its a Black background on everything sounds like its lost its genuine status

run this on it, copy/paste the output from the tool from here
Windows Genuine and Activation Issue Posting Instructions

Roy
My System SpecsSystem Spec
11 Dec 2018   #10
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 10 Pro
 
 

Take a screenshot of the Control Panel so we can see it.
Use these tutorials for posting screenshots.
Screenshot with Paint
How to Use the Snipping Tool in Vista - Vista Forums
Screenshots and Files - Upload and Post in Seven Forums


Did you change themes?


Jerry
My System SpecsSystem Spec
Reply

 Black Background-GoogleChrome,ControlPanel, Mozilla Thunderbird




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