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Windows 7: Stuck on Dell logo, Failed Windows start-up

13 Dec 2018   #1
justmessedit

Win7 Pro 32 bit
 
 
Stuck on Dell logo, Failed Windows start-up

For the last two mornings, my computer has started up, loaded the Dell logo and then refuses to move on to load Windows. Both the F2 and F12 keys are frozen out. The only way I've been able to get past the problem is to pull the mains plug and restart the whole thing.
Windows 7 Pro; computer quite old now, 2008 build Dell Vostro 410 desktop; single disk-drive 300Gb, also 1Tb Toshiba external hard-drive attached. No other problems noted; and it's never done this before.


My System SpecsSystem Spec
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13 Dec 2018   #2
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi justmessedit,

Quote   Quote: Originally Posted by justmessedit View Post
For the last two mornings, my computer has started up, loaded the Dell logo and then refuses to move on to load Windows. Both the F2 and F12 keys are frozen out. The only way I've been able to get past the problem is to pull the mains plug and restart the whole thing.
Windows 7 Pro; computer quite old now, 2008 build Dell Vostro 410 desktop; single disk-drive 300Gb, also 1Tb Toshiba external hard-drive attached. No other problems noted; and it's never done this before.
A few questions first:

[1] Have you installed any new hardware, software or updates prior to this happening?
[2] Have you tried booting with just the OS drive attached [1Tb Toshiba external hard-drive detached]?
[3] Have you got any restore points prior to this happening that you could try?
[4] Have you checked if it is something getting loaded at startup [msconfig => Startup tab] that is causing the problem?
[5] Have you got an installation disk, USB, or recovery partition? If so, we could run Startup Repair.
[6] Not sure if F2 and F12 are Safe Mode, but can you get into Safe Mode?

Depending on the answers for the above, we could run CHKDSK [Check Disk] and SFC [System File Checker].

I hope this helps!
My System SpecsSystem Spec
13 Dec 2018   #3
F22 Simpilot

Windows 7 Ultimate x64
 
 

Next time you boot the computer successfully, run CrystalDiskInfo and HDTune to check the HDDs.

Download – Crystal Dew World

HD Tune website

How old is the OS drive?

Yes, run CHKDSK. https://howtorecover.me/check-disk-e...command-prompt
My System SpecsSystem Spec
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13 Dec 2018   #4
justmessedit

Win7 Pro 32 bit
 
 

Many thanks:
Paul; There is no new hardware installed; nor software; some new Windows updates as from the 12th, which I've attached as an image (I hope)...
haven't tried bootup without the Toshiba; would have to test that...
Restore points; no
Things getting loaded at start-up....again would have to check
I do have an installation disk...
Getting into safe mode...have forgotten how this is done, because have never really had to use it...


F22Simpilot; many thanks for those too; will download. The disk is the original that came new with the computer, so it's ten years old.
So I have a bit to check out before I can fulfill those questions.


Attached Thumbnails
Stuck on Dell logo, Failed Windows start-up-wupdatecapture.jpg  
My System SpecsSystem Spec
13 Dec 2018   #5
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi justmessedit,

Quote   Quote: Originally Posted by justmessedit View Post
Paul; There is no new hardware installed; nor software; some new Windows updates as from the 12th, which I've attached as an image (I hope)...
They seem OK!

Quote   Quote: Originally Posted by justmessedit View Post
Haven't tried bootup without the Toshiba; would have to test that...
OK, let us know if it makes a difference!

Quote:
Things getting loaded at start-up....again would have to check
OK.

To see what is loading at Startup, click Start => type msconfig in the search box => press Enter. Click the Startup tab.

Quote   Quote: Originally Posted by justmessedit View Post
I do have an installation disk...
That's good, we can run the Startup Repair from it once you have checked out the above!

Quote   Quote: Originally Posted by justmessedit View Post
Getting into safe mode...have forgotten how this is done, because have never really had to use it...
I think it is the F8 key on bootup!

Download and run what F22Simpilot has suggested.

=========================================================================

To run CHKDSK [Check Disk], please follow my instructions below!

CHKDSK [Check Disk]

CHKDSK [Check Disk] is a Windows utility program for detecting and repairing corruptions of the file system [FAT16, FAT32, and NTFS drives]. CHKDSK must be run from an elevated command prompt:

(1) Click Start.
(2) In the search box type cmd.
(3) Right-click the cmd icon from the search results under Programs and select Run as administrator.
(4) The elevated command prompt window will now open.

IMPORTANT: When running CHKDSK, if any bad sectors are found, and when attempting to repair that sector, the data available on that sector might be lost.

[1] Run CHKDSK in repair mode. This one repairs errors on the disk without scanning for any bad sectors. Copy chkdsk C: /F [yes there are 2 spaces there] and Paste it [you need to use the mouse right-click and paste for this as CTRL+V doesn’t work] into the elevated command prompt window and press Enter - This does repair any file system errors or corruptions on drive C:\, provided that the disk isn’t in use. If the disk is in use [locked], CHKDSK displays a prompt that asks whether you want to schedule the disk to be checked the next time you restart the OS, click Yes to schedule this check and then Restart. After CHKDSK has completed, Windows should boot normally [possibly after a second auto-reboot].

If the problem persists, then run Option 2 below!

[2] If there are still any errors or corruptions, then run CHKDSK in repair mode again. This one repairs errors on the disk and scans for bad sectors, it then attempts to repair or recover any readable information [implies /F]. Copy chkdsk C: /R [yes there are 2 spaces there] and Paste it [you need to use the mouse right-click and paste for this as CTRL+V doesn’t work] into the elevated command prompt window and press Enter - This does repair any file system errors or corruptions on drive C:\, provided that the disk isn’t in use. If the disk is in use [locked], CHKDSK displays a prompt that asks whether you want to schedule the disk to be checked the next time you restart the OS, click Yes to schedule this check and then Restart. After CHKDSK has completed, Windows should boot normally [possibly after a second auto-reboot].

NOTE: The CHKDSK log can be found in the Event Viewer:

(1) Click Start.
(2) In the search box type eventvwr.msc and press Enter.
(3) On the left-hand sidebar, expand Windows Logs and click Application.
(4) On the right-hand side click Filter current log.
(5) In the Event sources: dropdown list select Wininit, press Enter, and click OK.

You should now only see the log files from the Wininit event sources displayed, which is where the CHKDSK logs are located.

ALTERNATIVELY: You can create your own log location on the Root of C:/ for example at the same time you run CHKDSK. Here is an example for each of the three options above, assuming that the HDD is C:/ and you want the log created on the Root of C:/:

[1] chkdsk C: > C:\ chkdskC_log.txt [change the log name to your own].
[2] chkdsk C: /F > C:\ chkdskCF_log.txt [change the log name to your own].
[3] chkdsk C: /R > C:\ chkdskCR_log.txt [change the log name to your own].

You can Delete the log file if you so wish once you are satisfied and finished with it!

Here is some further information => How to Check Disk for Errors Using chkdsk and Command Prompt.

I hope this helps!
My System SpecsSystem Spec
13 Dec 2018   #6
justmessedit

Win7 Pro 32 bit
 
 

This will keep me busy for the rest of what day I have spare; with thanks, and I'll come back later or tomorrow to say what's happened.
My System SpecsSystem Spec
13 Dec 2018   #7
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi justmessedit,

Quote   Quote: Originally Posted by justmessedit View Post
This will keep me busy for the rest of what day I have spare; with thanks, and I'll come back later or tomorrow to say what's happened.
OK. It's not as daunting as it seems. Good luck!
My System SpecsSystem Spec
13 Dec 2018   #8
justmessedit

Win7 Pro 32 bit
 
 

A few updates:
Computer booted up ok without the Toshiba drive attached, but also started again later ok with it attached as well.


Programs loaded at startup: as per image attached.


I ran checkdisk as described, and it did not find any bad files. The windows system also booted up successfully after CheckDisk had finished.



Similarly I have now run HD TunePro and it didnt find any corrupted parts....all squares on the chart green. The program also gave an "ok" for the disk Health.


Have yet to try the CrystalDiskInfo program, which I hope to have time to do during tomorrow.


Attached Images
Stuck on Dell logo, Failed Windows start-up-startupprogslist.jpg 
My System SpecsSystem Spec
13 Dec 2018   #9
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi justmessedit,

Quote   Quote: Originally Posted by justmessedit View Post
Computer booted up ok without the Toshiba drive attached, but also started again later ok with it attached as well.
Did you Shut Down the computer, then attach the Toshiba, and then boot?

Quote   Quote: Originally Posted by justmessedit View Post
Programs loaded at startup: as per image attached.
What is the last item in the list, it looks like feedreader...?
Can you expand the startup item column and replace the image above with the new image please?

I hope this helps!
My System SpecsSystem Spec
13 Dec 2018   #10
justmessedit

Win7 Pro 32 bit
 
 

First question; yes; shut down, attached Toshiba and rebooted. I will also try it again tomorrow.
I have expanded the item list and attached image. The Feedreader.exe is an RSS feed-reader called G2Reader.

Unfortunately I'll be offline after 7pm this evening (UK) but hopefully can catch up tomorrow. With thanks.


Attached Images
Stuck on Dell logo, Failed Windows start-up-startupitem-exp.jpg 
My System SpecsSystem Spec
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 Stuck on Dell logo, Failed Windows start-up




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