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#1
Computer lockup, sometimes temporary, sometimes audio distortion
So I've tried troubleshooting this for months on my own and haven't been able to come up with a solution. Reaching out to the forum now! Attached is the collected files (hopefully helpful) that are required on the BSOD section (Not having a BSOD so I did not post in that area.)
I can't figure out the source of the freezing/lockup, and after having it do so three times in 30minutes earlier I really am at wits end.
First off there are two major 'types' of freeze I'm having. One with audio distortion and one without.
1) When playing a video, most often youtube but has happened with twitter, during the freeze the audio becomes loud and distorted and requires a hard-reset. Neither mouse nor keyboard work, lights die on keyboard, and Task Manager can't be reached.
2) Second type is the simple freeze. This can happen any time, be it using modeling or art software, only text software, with browsers. Again, mouse and keyboard stop working, lights on keyboard die, and task manager will not open. SOMETIMES it will recover after a period of 20-40 seconds. Opening task manager after the freeze shows a bump in the CPU but not all the way to the top of the graph (sorry for non-technical description).
Since basically anytime I'm on the computer I have a browser open, I have difficulty ruling out Firefox as the source of the issue. But I'm not sure, because again, the entire system locks not just a program.
All Windows updates are up-to-date with the exception of
'Windows6.1-KB3177467-x64' which remains in the update center, and I've installed manually as it refused to before.
Things I've already tried:
Turning off Hardware Acceleration for Firefox and Discord
diskcheck and memchecks, both came back fine.
Opening tower and making sure all the cables were connected firmly (somewhat difficult to do with the build.) Also dusting (as best as I can I'm somewhat wary of touching the internals too much)
Safe Mode won't start for me (and hasn't for like three years) [Gets hung up after ACIPCIE driver]
Other information about issue:
Computer has dealt with at least the screaming/audio distortion freeze that requires hard-reset problem for years, but only appearing once in a blue moon (usually during gameplay.)
House that I'm in has serious wiring/grounding issues. Already I have bricked my former UPS, and had the ethernet port on the motherboard stop working. (now using a usb adapter) Standard practice is to entirely power-down the system any time I leave the house and physically unplug it and everything else from the wall.
Started to be serious after Sept 14th 2018 (After Hurricane Florence)
Part of my hurricane preparations included disconnecting everything from the tower and putting it in a trash bag beneath a bed.
Hangup usually just happens during normal browsing/light computer load, never during 3d rendering, or gaming. I need the computer as my partial source of income, as I do freelance.
Should I just take it to a repair shop to diagnose hardware issues? Or is there something else I can check? I don't have the money to just replace things willy-nilly. Apologies for the huge text wall.