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Windows 7: Downloading DriverSuppport.exe comp froze

11 Feb 2019   #1
Jeslive

Win 7 32 bit
 
 
Downloading DriverSuppport.exe comp froze

Hi,dwnlding this app because I was having problems connecting to net. Windows Suggested I ck drivers. Started this and it froze. Mouse won’t work. Was already having trouble booting this 2009 Hp PC. New one coming soon. How do I fix this please. Not an expert!


My System SpecsSystem Spec
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11 Feb 2019   #2
samuria

win 8 32 bit
 
 

Welcome to the forum. can you uninstall the software as a first step?
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11 Feb 2019   #3
Jeslive

Win 7 32 bit
 
 

No,, mouse not working. Mayb uninstalled driver? Beginning to think going to have to do hard shutdown. Hope it boots up. Has been big problem.
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11 Feb 2019   #4
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Jeslive,

Quote   Quote: Originally Posted by Jeslive View Post
No, mouse not working. Mayb uninstalled driver? Beginning to think going to have to do hard shutdown. Hope it boots up. Has been big problem.
Try restarting the computer and booting into safe mode and then look in the Device Manager for any yellow crosses.
My System SpecsSystem Spec
11 Feb 2019   #5
Jeslive

Win 7 32 bit
 
 

Thanks Samuria and Paul, I did a hard shutdown and the old HP booted up. I’m not used to going into safe mode so I immediately deleted the offending software. So glad I found the forum. I’m sure I’ll need lots of help when I get my new comp.
Thanks for help ...and confidence. Jes
My System SpecsSystem Spec
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 Downloading DriverSuppport.exe comp froze




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