Downloading DriverSuppport.exe comp froze


  1. Jeslive
    Posts : 3
    Win 7 32 bit
       New #1

    Downloading DriverSuppport.exe comp froze


    Hi,dwnlding this app because I was having problems connecting to net. Windows Suggested I ck drivers. Started this and it froze. Mouse won’t work. Was already having trouble booting this 2009 Hp PC. New one coming soon. How do I fix this please. Not an expert!
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  3. samuria
    Posts : 3,788
    win 8 32 bit
       New #2

    Welcome to the forum. can you uninstall the software as a first step?
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  4. Jeslive
    Posts : 3
    Win 7 32 bit
    Thread Starter
       New #3

    No,, mouse not working. Mayb uninstalled driver? Beginning to think going to have to do hard shutdown. Hope it boots up. Has been big problem.
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  6. Paul Black
    Posts : 6,021
    Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
       New #4

    Hi Jeslive,

    Jeslive said:
    No, mouse not working. Mayb uninstalled driver? Beginning to think going to have to do hard shutdown. Hope it boots up. Has been big problem.
    Try restarting the computer and booting into safe mode and then look in the Device Manager for any yellow crosses.
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  7. Jeslive
    Posts : 3
    Win 7 32 bit
    Thread Starter
       New #5

    Thanks Samuria and Paul, I did a hard shutdown and the old HP booted up. I’m not used to going into safe mode so I immediately deleted the offending software. So glad I found the forum. I’m sure I’ll need lots of help when I get my new comp.
    Thanks for help ...and confidence. Jes
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