Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Documents, various programs, randomly print 8 copies

3 Weeks Ago   #1
markg2

Windows 7 & Windows 10
 
 
Documents, various programs, randomly print 8 copies

Something in Windows (updated/current) is intermittently and consistently resetting the print setup (advanced) to 8 copies from the default of 1.


Any ideas short of reinstalling Win7 or upgrading the particular machine to 10 to remedy the problem?


Mark




My System SpecsSystem Spec
.
3 Weeks Ago   #2
RoWin7

Win 7 Ultimate 64-bit
 
 

I would uninstall the printer and then reinstall it.
My System SpecsSystem Spec
3 Weeks Ago   #3
markg2

Windows 7 & Windows 10
 
 

It doesn't matter whether the print job goes to either of the two HP Officejets. If it were the printer, the problem would be occurring with just one...


Mark

My System SpecsSystem Spec
.

3 Weeks Ago   #4
RoWin7

Win 7 Ultimate 64-bit
 
 

OK, you didn't say there were 2 printers.
Are they both HP?
Can you try either of them on another computer?

Scan through some of these:
Every time I print a single document I get multiple copies printed. Is - Microsoft Community
My System SpecsSystem Spec
3 Weeks Ago   #5
markg2

Windows 7 & Windows 10
 
 

Both printers are new within the past 2 years and both are HP Officejets.


This problem does not appears on either of the two other computers in the room, both of which are Windows 10.


I'll look into the machine's driver dates vs. the link this evening. I'll let you know.

My System SpecsSystem Spec
3 Weeks Ago   #6
wither 2

Windows 7 Pro SP1 64 bit
 
 

Did you clear the bidirectional option in the port settings as mentioned in the link from RoWin7?
My System SpecsSystem Spec
3 Weeks Ago   #7
markg2

Windows 7 & Windows 10
 
 

There is no mention of what you're describing (Did you clear the bidirectional option in the port settings as mentioned in the link from RoWin7) when I followed RoWin7's link


That link led to a single thread reply in MS Answers. Clicking the only link within that reply (described as updating the drivers) resulted in "We canít connect to the server at h20000.www2.hp.com."


I searched on your referenced suggestion and the following is what I found:
  • Click Start , point to Settings , and then click Printers .
  • Right-click the bidirectional printer, and then click Properties .
  • Click the Ports tab, clear Enable bidirectional support , and then click OK .



Is this what you're suggesting I do? The description of the preceding related to connectivity problems not multiple print copies?


Mark





My System SpecsSystem Spec
3 Weeks Ago   #8
wither 2

Windows 7 Pro SP1 64 bit
 
 

Yes, that is the option I was referring to. I probably should have been more specific.

This was posted by Fool Boy in that link-

"disable the bidirectional function in port settings."

That was followed by a post by Jersey Shore in the next post-

"This resolved the issue for me.
On a clean install of Windows 7 Ultimate 32-bit with the HP LaserJet P2035 and P2035n GDI Plug and Play Package driver version 20080825 (dated 25 Aug 2008) which was the latest driver version as of this post, I continuously received multiple copies of each print job until I canceled the job. Following foolboy007's instructions by unchecking the "Enable bidirectional support" under the Ports tab of the HP LaserJet P2035n's properties resolved the issue.
Another workaround is to install the HP Universal Print Driver for Windows PCL5 version 5.1.0 (dated 10 May 2010) which is the latest driver version as of this post."
My System SpecsSystem Spec
3 Weeks Ago   #9
RoWin7

Win 7 Ultimate 64-bit
 
 

...and 38 others also say it solved their problem.

wither2--where is that Ports Tab?
My System SpecsSystem Spec
3 Weeks Ago   #10
markg2

Windows 7 & Windows 10
 
 

Okay, I admit to being thick--


With that out of the way, are you sure you're talking about Win7 not 10? There is no 'settings' in 7, that's a Start right click thing--right?


I just opened printers on the Win7 machine and there's no bidirectional anything. I searched Control Panel and the entire computer for bidirectional and zip comes back.


?

My System SpecsSystem Spec
Reply

 Documents, various programs, randomly print 8 copies




Thread Tools




Similar help and support threads
Thread Forum
Can't print to HP Printer, documents stuck in queue
Ok, so I have an HP Deskjet 1000 printer. And I'm trying to print a Word document from my other computer, but it's not working. I checked the 'See what's printing' for that printer on the computer where I wanted to print from, and it shows a bunch of documents in queue. I tried to cancel or...
Network & Sharing
Print spooler deletes documents in queue
Hullo there I'm sorry if this has been covered somewhere, I'm not very good at searches... I press "Print" & the document appears in the queue window for as long as it takes for "deleting" to also appear then it disappears. I've tried all the fixes I can find on the net, completely removed...
Hardware & Devices
I can't print my documents after disabling a bunch of Windows services
I have an old and low-performance laptop. It was working very slow and using too much CPU. I decided to turn off (disable) unnecessary services to give it a boost. And I did so; now my system works much faster. The complete and exact list of disabled services are listed below. Application...
Microsoft Office
Have to stop/start Print Spooler to get documents to print?
(Windows 7 Home Premium 64-bit, HP LaserJet CP1215) When printing from Word (or any other normal application) the documents just sit in the print queue with Status = "Error - Printing". If I stop, then re-start the Print Spooler service, they then print. Strangely enough, this does not...
Hardware & Devices
Print Documents on predefined Printer ( not System Default ), how?
Hi there! Question: Is there a way to have a Document to be printed on a predefined Printer NOT beeing the System Default one? Let me explain: We're using an Excel that needs to be filled with Information which then fills the gaps in a special designed Paper we used with our old Printer....
Microsoft Office


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 03:18.
Twitter Facebook Google+