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Windows 7: Screen goes black, safe mode comes up

2 Weeks Ago   #11
purplelover

Windows 7 Home Premium 64bit
 
 

Well it found 3 problems in the first few hours and "corrected" them. No mention what they were. Now at 74%. No new problems.


Can I run check disk while it is scanning so slowly??? And check C Drive free space???

Okay, I have 737 GB free of 916GB so I have lots of room left


My System SpecsSystem Spec
.
2 Weeks Ago   #12
purplelover

Windows 7 Home Premium 64bit
 
 

Megahertz07

"If you can boot into Windows, open Explorer, right click on the C: drive - properties - Tools Tab - Error Check - Check now.
It will say the disk is in use and if you want to schedule to next boot = Yes
Reboot and it will launch check disk. Pay attention on the results, specially bad blocks or bad clusters."

O.K. I tried.right click on the C: drive - properties - Tools Tab - Error Check - Check now.
It will say the disk is in use and if you want to schedule to next boot = Yes

THEN: Windows can't check the disk while in use. Do you want to check for hard drive errors the next time you start the computer? choices were : Schedule disk check OR cancel

I can''t shut down the McAfee at this point. My husband wants to let it run. What exactly will happen if my disk is dying?? I can't lose everything on my computer.Thanks for sticking with me on this.
My System SpecsSystem Spec
2 Weeks Ago   #13
purplelover

Windows 7 Home Premium 64bit
 
 

So I was minding my business as the scan ran and all of a sudden, the BLACK SCREEN comes on. Computer was still on, but nothing I did worked. I had to shut down.
started windows in safemode when it came up. now I have
C:\Windows\system 32\cmd.exe

blinking cursor.....now what????

desktop up...tried to scan
Windows can't check the disk while in use. Do you want to check for hard drive errors the next time you start the computer? so I check o.k. Back to the desktop.
My System SpecsSystem Spec
.

2 Weeks Ago   #14
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Quote   Quote: Originally Posted by purplelover View Post
Megahertz07

"If you can boot into Windows, open Explorer, right click on the C: drive - properties - Tools Tab - Error Check - Check now.
It will say the disk is in use and if you want to schedule to next boot = Yes
Reboot and it will launch check disk. Pay attention on the results, specially bad blocks or bad clusters."

O.K. I tried.right click on the C: drive - properties - Tools Tab - Error Check - Check now.
It will say the disk is in use and if you want to schedule to next boot = Yes

THEN: Windows can't check the disk while in use. Do you want to check for hard drive errors the next time you start the computer? choices were : Schedule disk check OR cancel

I can''t shut down the McAfee at this point. My husband wants to let it run. What exactly will happen if my disk is dying?? I can't lose everything on my computer.Thanks for sticking with me on this.
If your disk dies, ie does not work anymore, you lose everything. == This will not help you now but when your PC is working, you must do this to have a backup of your files so you will not lose everything again. It is easy once you get it installed. == Go to Macrium Software | Macrium Reflect Free and download the free file to your C: drive and install. Then get a large hard drive to save nothing but your backups. I have installed that drive in my PC. Others like more security and keep that drive away from their PC. Both ways are fine. Since mine is in my PC, I have it set to automatically backup every Saturday night. If you had that now you could take 15 minutes, backup and things are like they were before. == This will stop this problem in the future. As for now, I hope the guys here get you going. Good Luck
My System SpecsSystem Spec
2 Weeks Ago   #15
Megahertz07

Windows 7 HP 64
 
 

Quote   Quote: Originally Posted by purplelover View Post

desktop up...tried to scan
Windows can't check the disk while in use. Do you want to check for hard drive errors the next time you start the computer? so I check o.k. Back to the desktop.
After you checked o.k you must reboot.
After the Win logo it will begin the C: check disk.
Pay attention on the results, specially bad blocks or bad clusters.

If the disk is dying you may loose ALL data on it.
My System SpecsSystem Spec
2 Weeks Ago   #16
purplelover

Windows 7 Home Premium 64bit
 
 

I turned the computer on this a.m. and it started to scan. It finished and I saw no report. It just went back to the desktop. Any way to retrieve the report?

Downloaded the Macrium Software | Macrium Reflect Free bigmik suggested. installed it. Ready to roll but the Seagate backup hard drive which has a terabyte on it was half full of old stuff so we are deleting items. Just Deleting Norton is taking HOURS we don'rt use it anymore. So if all goes well we will back up my Drives. Don't know how that will solve my black screen problem though.

Hubby thinks I need a new tower...could you look at these and tell me what you think? I am no a gamner, mostly graphics and pictures.

https://www.bestbuy.com/site/lenovo-...?skuId=6203016


https://www.costco.com/HP-Pavilion-5...100418430.html
My System SpecsSystem Spec
2 Weeks Ago   #17
wither 2

Windows 7 Pro SP1 64 bit
 
 

Hopefully this will help you find the log for the chkdsk-

seeing chkdsk results - Microsoft Community

By the way, does your monitor have the aforementioned Memory Recall or a return to defaults type setting?
My System SpecsSystem Spec
2 Weeks Ago   #18
purplelover

Windows 7 Home Premium 64bit
 
 

Don't mean to be stupid, but why would a Monitor have those settings? How would I know???

Just checked the scan still chugging along. Almost to 12 hours.
THANKS SO MUCH, i downloaded the
seeing chkdsk results - Microsoft Community and will try to run it but am afraid if I look for it while the N360 is being deleted I may get the dreaded Black Screen.

So glad I have a laptop too. I would go crazy if I could not use my computer and get online.
My System SpecsSystem Spec
2 Weeks Ago   #19
wither 2

Windows 7 Pro SP1 64 bit
 
 

I use a ViewSonic monitor. I can press on a button under the front bezel and it comes up with all kinds of settings options. One of them is Memory Recall that, in essence, sets the monitor to the defaults. Your system specs say you have a PC/Desktop so I assume you have a separate monitor. Don't you have any documentation for your monitor or a software installation disc?

The link I gave you only tells you how to find the log. There's nothing to run.

Are you trying to uninstall Norton 360 at the same time you're trying to run chkdsk?
My System SpecsSystem Spec
2 Weeks Ago   #20
purplelover

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by wither 2 View Post
I use a ViewSonic monitor. I can press on a button under the front bezel and it comes up with all kinds of settings options. One of them is Memory Recall that, in essence, sets the monitor to the defaults. Your system specs say you have a PC/Desktop so I assume you have a separate monitor. Don't you have any documentation for your monitor or a software installation disc?

The link I gave you only tells you how to find the log. There's nothing to run.

Are you trying to uninstall Norton 360 at the same time you're trying to run chkdsk?

I was able to do these things

To see the Chkdsk log follow these steps:






Open The Event Log...
Control Panel (Classic View) -> Administrative Tools -> Event Viewer (3rd choice)

The ChkDsk Log is found in....
Windows Logs (2nd choice on left) -> Application (1st sub-choice) Found it


NONE OF THESE THINGS SHOWED... no times, no Wininit.

< NOTE >
This will display a number of information logs in the center pane, many of them from the most recent Windows startup. You will notice the 1-2 hour time difference in events if you rebooted to scan (time spend runnign chkdsk). This should help you identify the startup events after the scan...

About half way down the list of logs, look for the item Wininit in the source column. This will contain the log data for the ChkDsk scan prior to the boot.

Still trying to remove N360. Hubby shut off. It is all still there. I tried to delete again. nothing.

SO..... looked at the date. It is way older than I thought. 2008...11 years old.

The monitor a Dell, no buttons on bottom. 4 buttons on front. What am I looking for.


WAIT!!WAIT!! I found a choice for FACTORY RESET or Reset Menu....will this take care of my black screen problem????
My System SpecsSystem Spec
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 Screen goes black, safe mode comes up




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