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Windows 7: Screen goes black, safe mode comes up

01 May 2019   #1
purplelover

Windows 7 Home Premium 64bit
 
 
Screen goes black, safe mode comes up

For the last 2 months I will be working on something and all of a sudden the screen goes black, it goes into safe mode and It restarts normally. Last night it did the same thing but screen stayed black too long so I did a shutdown and restarted.. message said it didn't restart was going to look for a way to fix it. Then I got the notice about 7 being unsupported in Jan. Is this part of Windows way to get you to change over to 10 before January? Will we have to buy a new version of Windows 10? Anyone know?

Thanks!


My System SpecsSystem Spec
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01 May 2019   #2
Megahertz07

Windows 7 HP 64
 
 

There are many discussions on what to do after January 2020 when M$ will end Win 7 support.
Win 7 will work the same way it does today. Only change is that M$ will not install reminders of how good Win 10 is.
You can update your Win 7 to 10. Download Win 10 and run setup from running windows or do a fresh install and when asked for the key, put on the win 7 COA key.

I'm downloading all kind of offline updates. For now, Simplix, is the best option. Is a single update file (700M) that has all updates but the tracking ones.

Now, for your problem. It may be that your disk is dying. First thing to do is to run check disk. Pay attention on the results, specially bad blocks or bad clusters.
My System SpecsSystem Spec
01 May 2019   #3
purplelover

Windows 7 Home Premium 64bit
 
 

Thanks so much for your help. "First thing to do is to run check disk" Can you walk me thru it please.
My System SpecsSystem Spec
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01 May 2019   #4
Megahertz07

Windows 7 HP 64
 
 

If you can boot into Windows, open Explorer, right click on the C: drive - properties - Tools Tab - Error Check - Check now.
It will say the disk is in use and if you want to schedule to next boot = Yes
Reboot and it will launch check disk. Pay attention on the results, specially bad blocks or bad clusters.
My System SpecsSystem Spec
01 May 2019   #5
purplelover

Windows 7 Home Premium 64bit
 
 

Thanks so much. Will get hubby on it right away. So far he has tried to run McCaffe. It wasn't installed properly, so he took it off, reinstalled and is now running a full scan. My download speed was 37mega bits per second. slow
He will do what you suggested after scan completes.
My System SpecsSystem Spec
02 May 2019   #6
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Does the black screen come up and you go to Safe Mode or are you stuck at the black screen? == Can you get into Windows at all? == It sounds to me like it could be a heat problem. If you can get to Windows, you can download and install Speccy - Standard If the CPU temperature is much over 50 C, that is your problem.
My System SpecsSystem Spec
02 May 2019   #7
purplelover

Windows 7 Home Premium 64bit
 
 

That is interesting, the black screen comes up, stays up for 30 seconds then opens in safe mode. I choose start windows normally and it restarts very slowly.
My System SpecsSystem Spec
02 May 2019   #8
purplelover

Windows 7 Home Premium 64bit
 
 

UPDATE: Screen goes Black

For the last 2 months I will be working on something and all of a sudden the screen goes black, it goes into safe mode and It restarts normally. Last night it did the same thing but screen stayed black too long so I did a shutdown and restarted.. message said it didn't restart was going to look for a way to fix it.


Had to reinstall McAfee and run full scan. Started it at 4pm yesterday. it is only at 58% scanned and 12,975,769 files scanned. It is now 10 a.m. here. It keeps moving but GOOD GRIEF at this rate it won't be done till tomorrow. It is 1GB hard drive So In have not been able to try the suggestions I got yet.
My System SpecsSystem Spec
02 May 2019   #9
wither 2

Windows 7 Pro SP1 64 bit
 
 

Honestly, I would stop it. If it hasn't found anything in the first few thousand files, then there probably aren't any problems. After you stop it, it might report what it found and fixed. Don't use it so I can't verify that.

After that, you could run the disk check.

How much free space is on your C: drive?
My System SpecsSystem Spec
02 May 2019   #10
Megahertz07

Windows 7 HP 64
 
 

Everything points to a disk issue. Run check disk ASAP.
Wither also asked a good question. How much free space is on your C: drive?
My System SpecsSystem Spec
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 Screen goes black, safe mode comes up




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