Videos from iPhone XS won't transfer to desktop, seems its HEVC codec

I couldn't be more frustrated with this situation.


I'm using the DJI Go mobile app and gimbal to record video with my iPhone XS.


The DJI Go app saves the files in a special folder separate from my normal photos & video roll so that I have to manually download to my iPhone storage.


I've been trying transfer these videos now from my iphone to my windows 7 desktop and I'm just having all kinds of problems.


First most of the videos won't even transfer as I get an error during download that I've taken a screen shot of saying "A device attached to the system is not functioning"


Yet it functions just fine for everything other than downloading these videos.


As you can see in the screen shot the videos populate just fine in windows explorer when my iphone is attached.


However when I try to drag and drop them to my desktop, windows media player apparently can't read .mov files, nor can my video editor Filmora and requires me to download an HEVC codec. But when I try to download it it gives me an error saying that it's only for windows 10.


I have no idea what to even do at this point as everything I try doesn't work. I've also attached another error screen shot.



Please help. Thank you.

You need to install quicktime to install the codec Download QuickTime 7.7.9 for Windows

Hmm I have apple quicktime installed and just updated it earlier.


Is this a different version of it that works with windows 7?


Yeah I just verified my version of Quicktime and it is 7.7.9


Even Quicktime won't play the video aspects of these files.



So now I'm really confused.


Any ideas?



Thanks.

I use Filmora video editor and version 8 will populate these videos.


Their newer 9.0 version doesn't populate these videos and is requiring the HEVC codec.

Ok that programs works great for this problem.


But there is no video thumbnail as the icons, instead it just has the DIVX logo as the thumbnail and I have to open each file to figure out what it is - is there any way to fix this?


Filmora 9 is still requiring a separate HEVC codec, but I've posted on their forums to hopefully get some help, but their forums aren't the greatest. I am able to use Filmora 8 to make my videos for now.



Thanks!

Ok I will check out that link now, thank you!


It did for my computer itself, yes. Still having the HEVC codec issue with the video editing software Filmora 9. The only HEVC file it seems to want to download is for win10:


https://www.microsoft.com/en-us/p/he...ot:overviewtab

townsbg said:

Try this. Why am I not seeing video thumbnails for certain file formats in Windows?


Did installing DivX fix your issue?

Hmm that walk-thru didn't help see thumbnails.


What's even weirder is some of these HEVC files will have a thumbnail, but most wont.


Any idea on what else I can try to get these thumbnails to populate instead of the DIVX player icon?