Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Videos from iPhone XS won't transfer to desktop, seems its HEVC codec

23 Jul 2019   #1
JohnnyScience

Windows 7 64 & Ubuntu 64
 
 
Videos from iPhone XS won't transfer to desktop, seems its HEVC codec

I couldn't be more frustrated with this situation.


I'm using the DJI Go mobile app and gimbal to record video with my iPhone XS.


The DJI Go app saves the files in a special folder separate from my normal photos & video roll so that I have to manually download to my iPhone storage.


I've been trying transfer these videos now from my iphone to my windows 7 desktop and I'm just having all kinds of problems.


First most of the videos won't even transfer as I get an error during download that I've taken a screen shot of saying "A device attached to the system is not functioning"


Yet it functions just fine for everything other than downloading these videos.


As you can see in the screen shot the videos populate just fine in windows explorer when my iphone is attached.


However when I try to drag and drop them to my desktop, windows media player apparently can't read .mov files, nor can my video editor Filmora and requires me to download an HEVC codec. But when I try to download it it gives me an error saying that it's only for windows 10.


I have no idea what to even do at this point as everything I try doesn't work. I've also attached another error screen shot.



Please help. Thank you.




Attached Thumbnails
Videos from iPhone XS won't transfer to desktop, seems its HEVC codec-untitled333.png  
Attached Images
Videos from iPhone XS won't transfer to desktop, seems its HEVC codec-untitled111.png 
My System SpecsSystem Spec
.
23 Jul 2019   #2
samuria

win 8 32 bit
 
 

You need to install quicktime to install the codec Download QuickTime 7.7.9 for Windows
My System SpecsSystem Spec
23 Jul 2019   #3
JohnnyScience

Windows 7 64 & Ubuntu 64
 
 

Hmm I have apple quicktime installed and just updated it earlier.


Is this a different version of it that works with windows 7?


Yeah I just verified my version of Quicktime and it is 7.7.9


Even Quicktime won't play the video aspects of these files.



So now I'm really confused.


Any ideas?



Thanks.
My System SpecsSystem Spec
.

23 Jul 2019   #4
JohnnyScience

Windows 7 64 & Ubuntu 64
 
 

I use Filmora video editor and version 8 will populate these videos.


Their newer 9.0 version doesn't populate these videos and is requiring the HEVC codec.
My System SpecsSystem Spec
23 Jul 2019   #5
townsbg

Windows 7 pro 64-bit sp 1
 
 

I'm not sure why you need a codec just to copy the files but only to play. I would try DivX. HEVC/H.265 Definition - DivX Video Software
My System SpecsSystem Spec
24 Jul 2019   #6
JohnnyScience

Windows 7 64 & Ubuntu 64
 
 

Ok that programs works great for this problem.


But there is no video thumbnail as the icons, instead it just has the DIVX logo as the thumbnail and I have to open each file to figure out what it is - is there any way to fix this?


Filmora 9 is still requiring a separate HEVC codec, but I've posted on their forums to hopefully get some help, but their forums aren't the greatest. I am able to use Filmora 8 to make my videos for now.



Thanks!
My System SpecsSystem Spec
24 Jul 2019   #7
townsbg

Windows 7 pro 64-bit sp 1
 
 

My System SpecsSystem Spec
.
25 Jul 2019   #8
JohnnyScience

Windows 7 64 & Ubuntu 64
 
 

Ok I will check out that link now, thank you!


It did for my computer itself, yes. Still having the HEVC codec issue with the video editing software Filmora 9. The only HEVC file it seems to want to download is for win10:


https://www.microsoft.com/en-us/p/he...ot:overviewtab
My System SpecsSystem Spec
04 Aug 2019   #9
JohnnyScience

Windows 7 64 & Ubuntu 64
 
 

Quote   Quote: Originally Posted by townsbg View Post

Hmm that walk-thru didn't help see thumbnails.


What's even weirder is some of these HEVC files will have a thumbnail, but most wont.


Any idea on what else I can try to get these thumbnails to populate instead of the DIVX player icon?
My System SpecsSystem Spec
04 Aug 2019   #10
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

The HEVC format is fairly new so you need to install a CODEC for it as a separate install on older Operating systems ...

Have a read here ... Free Download HEVC (H.265) Codec for 4K/8K Video Playback

Scroll down past the "Great Offers" to the actual codecs

Edit

Try here for the latest K-lite K-Lite Codec Pack: Comparison of abilities and supported file formats which should do the job better
My System SpecsSystem Spec
Reply

 Videos from iPhone XS won't transfer to desktop, seems its HEVC codec




Thread Tools




Similar help and support threads
Thread Forum
recommend Music transfer S/ware PC to iphone
Latecomer to iphone with an i-phone 5s. This itunes system to send audio files to the iphone is frustrating. What's a genuinely 'FREE' alternative to do the job plz?
Music, Pictures & Video
No Pictures or Videos are shown on this device. iPhone 4s
I have tried to import photographs to my Windows 7 PC, but when I select the 'Import' feature, a window opens stating "No Pictures or Videos are shown on this device." When I open the "Photos" application in my iPhone 4s, it reveals lots of pics. What do I need to succeed, or what am I doing...
Music, Pictures & Video
Transfer iPhone 5 contacts to WIN7 without iTunes
hi Howto transfer iPhone 5 contacts to WIN7 without iTunes using freeware?
Hardware & Devices
Windows imported iPhone 4 photos, but not videos...
My computer imported all photos from my iPhone 4, but not the videos, and then I accidentally checked the "delete after importing" box:mad: I lost some very important videos that cannot be remade. Is there any way to undo this "dumber that a box of rocks" move? Or is it something I need to ask...
Music, Pictures & Video
How do I get videos to play on my iPhone (iTunes) ?
Window7, iPhone (new), iTunes (latest - v9.1.1.12) Hi How do I get videos to play on my iPhone? I cant even get my video (which is about 700MB) to load into iTunes? The original was in .AVI format, but when I went:
Music, Pictures & Video


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:59.
Twitter Facebook