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Windows 7: No internet connection, keyboard won't input, dvd drive disappeared

3 Weeks Ago   #1
cascade202

Windows 7 Professioal 64bit
 
 
No internet connection, keyboard won't input, dvd drive disappeared

My primary computer has gone nuts.
The wireless keyboard stopped working but the wireless mouse still worked OK. I replaced them with a new keyboard, mouse and receiver and they all worked.
Then it couldn't connect with the internet even though my backup computer (which is on the same router) was connected OK.
Then the keyboard stopped inputting again.
I tried Restore several times but it fails to restore.
When I tried to Reformat by using a System Recovery Disk the computer couldn't find the DVD drive. The DVD drive icon even disappeared from the Computer.
I didn't find any thing wrong when I ran the ePSA Pre-Boot Assessment.
I've run full scans twice with no problem.
At this point the only way I can communicate with the computer is with the mouse.
Any help or ideas would be very appreciated. I don't want to give up on this Win7 computer.


My System SpecsSystem Spec
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3 Weeks Ago   #2
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi cascade202,

Welcome to SevenForums!

Quote   Quote: Originally Posted by cascade202 View Post
I've run full scans twice with no problem.
[1] I assume that you mean AV?
[2] Have you tried running this . . .

Download and run Malwarebytes [FREE] from here => Malwarebytes.

I hope this helps!
My System SpecsSystem Spec
3 Weeks Ago   #3
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi cascade202,

Please perform this [it will rule out device errors] . . .

Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

I hope this helps!
My System SpecsSystem Spec
.

3 Weeks Ago   #4
cascade202

Windows 7 Professioal 64bit
 
 

I'm unable to input text without a functioning keyboard.
My System SpecsSystem Spec
3 Weeks Ago   #5
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

At startup of computer do any <F> keys on keyboard work then?
My System SpecsSystem Spec
3 Weeks Ago   #6
cascade202

Windows 7 Professioal 64bit
 
 

f12 works but f8 is dead. I have not tried any others.
My System SpecsSystem Spec
3 Weeks Ago   #7
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, & Kali
 
 

My System SpecsSystem Spec
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3 Weeks Ago   #8
wither 2

Windows 7 Pro SP1 64 bit
 
 

Quote   Quote: Originally Posted by cascade202 View Post
I'm unable to input text without a functioning keyboard.
Is this with the replacement keyboard which you said worked?
My System SpecsSystem Spec
3 Weeks Ago   #9
cascade202

Windows 7 Professioal 64bit
 
 

I am using the new keyboard, mouse and receiver. I now believe that the original keyboard was not defective.
The reason I replaced it was that it was that I could input input text with the new keyboard. It stopped working after a couple hours and is still dead.
Question--I've run two full scans and came up clean, is it safe to assume malware isn't the problem?
My System SpecsSystem Spec
3 Weeks Ago   #10
Paul Black

Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi cascade202,

Quote   Quote: Originally Posted by cascade202 View Post
Question--I've run two full scans and came up clean, is it safe to assume malware isn't the problem?
For piece of mind, you could run what I suggested in Post #2!
My System SpecsSystem Spec
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 No internet connection, keyboard won't input, dvd drive disappeared




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