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Windows 7: You don't have permission to shut-down this computer

2 Weeks Ago   #1
Shaye

Windows 7
 
 
You don't have permission to shut-down this computer

Hello, I hope you can give me some input.
I have a desk top Windows 7 and I can't shut it down & re-start, (telling me I don't have permission), but I also can't do a system restore from a restore point and I'm unable to download any of my photos in my files. Windows Paint can't even view them. The files ARE there. I checked. And all 3 issues started at the same time today. I don't have a clue as what to do???


My System SpecsSystem Spec
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2 Weeks Ago   #2
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Worldwide problem affecting many many Win7 users. Do a Google search for "Error - You don't have permission to shut-down this computer" and you will see that all of the big sites and magazines have already published the story, and same solution.

The "fix" (to overcome the major problem of not being able to shut down or restart) is a simple GPEDIT recipe clearly described on this page.

It's still not yet known what has caused this, but it just started in the past day or two. Might be something from Microsoft (which they'll have to push out the official fix for, even though theoretically Win7 Updates are supposedly dead), or something unexpected tied to EOL for Win7. Whatever the underlying explanation is still unknown.

However there are secondary additional symptoms you might now encounter, even after applying the GPEDIT fix. Seems many things previously "freed from UAC" are now being controlled by it. So even if you have UAC set to "zero", you now may see symptoms that it is at least "partially alive".

(1) programs might no longer be able to save their own data, or access the Registry, etc., You can probably overcome this by changing these programs to "run as adminstrator". Process is simple:

(a) From Start Menu, find the shortcut for your desired program. Right-click and from the popup menu select Open File Location to get Explorer for the program exe.

(b) Right-click the program and go to Properties –> Compatibility tab.

(c) In the Privilege Level section, check "Run this program as an Administrator" checkbox. Push OK, OK, to back out.

(2) file operations like DELETE or MOVE may now popup "you need permission from the administrator" to perform, and you'll have to click OK to proceed. Sure, you're already the adminstrator, and you've already applied the GPEDIT fix to make all operations get the adminstrator approval automatically.

Nevertheless you will still get these new popups, and you'll have to push OK.

(3) Inability to access content, known to be present but seemingly affected by "lack of authority". Again, you might have success if you can "run as administrator".



Lots of people affected.

I thought it might be from my BitDefender anti-virus, and something they did just in the past few days. But nobody has yet made the connection to something like that as the possible underlying cause of this.

Nevertheless it does appear to be worldwide, and well known already. Just in the past few days.

Presumably with all the worldwide publicity MS will soon get this resolved. Egg on face, of course. (but then you should already be at Win10!)
My System SpecsSystem Spec
2 Weeks Ago   #3
Bree

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Shaye View Post
I have a desk top Windows 7 and I can't shut it down & re-start, (telling me I don't have permission)...

This appears to be a recent and widespread problem. Some fixes and workarounds here...


Quote   Quote: Originally Posted by Bleeping Computer
A "You don’t have permission to shut down this computer." error is preventing Windows 7 from shutting down or restarting their computers according to user reports that came in during the last 24 hours....
Windows 7 Users Suddenly Can't Shut Down Their PCs, How to Fix
My System SpecsSystem Spec
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2 Weeks Ago   #4
Shaye

Windows 7
 
 

Thank you very much dsperber,
I appreciate you taking the time to advise me.
I'll definitely do as you suggested.

I'm not super savvy with computers but not a complete dummy either.
I'll muddle through it and hope it resolves the problem.
Your instructions are very clear and I'm grateful for that.

Oh, and I do have Bitdefender.
My System SpecsSystem Spec
2 Weeks Ago   #5
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Shaye View Post
Oh, and I do have Bitdefender.
AHAHAHAHA!!!!

Not a coincidence, possibly.

I may be onto something here!!!
My System SpecsSystem Spec
2 Weeks Ago   #6
Bree

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by dsperber View Post
AHAHAHAHA!!!!
Not a coincidence, possibly.
I may be onto something here!!!
You may well be. I don't have Bitdefender on my three W7 machines, and I don't have the problem on any of them.
My System SpecsSystem Spec
2 Weeks Ago   #7
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Bree View Post
You may well be. I don't have Bitdefender on my three W7 machines, and I don't have the problem on any of them.
DOUBLE AHAHAHAHAH!!!

I have now opened a thread on the BitDefender Forum about this topic. We shall see what unfolds there.

I am going to uninstall BitDefender on one of my Win7 machines, to see if the issue disappears.

It's obviously a "selective problem", affecting users worldwide... and in sufficient quantities that all the big news and anti-malware and internet sites have received reports from many users, in sufficient quanitities so that they have already published articles and touted the "fix" (at least for the major problem symptom).
My System SpecsSystem Spec
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2 Weeks Ago   #8
Barman58

Windows 10 Pro x64 1909 - 18363.657 XP/Vista/Win7/Win8.1 in VM for testing
 
 

The fact that so many Anti Malware developers are getting reports would suggest that it is unlikely to be one specific application, in this case bitdefender, alone but more likely some other cause either in addition to bitdefender or some other software combination.

Another possibility is that it is a previously unknown exploit which is being tested with a relatively minor payload.

One thing that worries me is those using the home versions of Windows 7 will not have access to the GP control panel so would be limited to the multi admin solution
My System SpecsSystem Spec
2 Weeks Ago   #9
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Well, I'm afraid it looks like BitDefender is responsible for this WORLDWIDE CRISIS!!!

I've now restored a Macrium Reflect system image backup from 2/4, which is several days before the Feb 6-7 first global appearance of this symptom. So the GP settings in effect for UAC behavior are exactly what they've always been by default, since I never have toucned them. Yes, I have UAC set to "zero" (I know, supposedly not recommended, but that's what I want), and the behavior of Win7 for the past 10 years has always been perfect. It's only since Feb 6-7 that the "new worldwide behavior" ONLY FOR BITDEFENDER USERS, APPARENTLY has occurred.




After restoring the 2/4 image, I then booted to "safe mode" (without networking) and UNINSTALLED BITDEFENDER. This was to guarantee that when I booted to real Win7 I would be operating in a pure Win7 environment as of 2/4, when everything was still working perfectly. Note that after the LIKELY 2/6 push-out of the damaging update from BitDefender, I had several anomalous symptoms:

(1) After 2/7 I was receiving the "Error - You don't have permission to shut-down this computer"symptom, and could not shut down or restart. NOTE that this was "fixed" by running the GPEDIT tweak, but this fix didn't solve the following symptoms.

(2) The Clockwise.exe program I've been running for 20 years no longer worked properly. But after 2/7 it apparently no longer had the authority to access the Registry where it keeps its settings. And of course it couldn't close properly, because it wants to save its settings and didn't have authority. If I would "run as Administrator", now the program would once again work, because it had administrator permissions.

(3) Clockwise has a setting so that it auto-starts with Windows, and goes off to the internet to get the "atomic clock time", and then sets the Windows date/time. This has always worked for the past 20 years. After 2/7, either the program would not auto-start on one Win7 machine. Or if it would auto-start on a second Win7 machine but would not update the Windows date/time. These symptoms were not solved by "run as Administrator".

(4) Normally I don't get popups when MOVE or DELETE files, asking for administrator permission. I have UAC set to "zero". Well, after 2/7 I now was presented with a popup stating that administrator permission was required to perform the operation. I would reply OK and it would work, but it was annoying to now be seeing these prompts.


Now for the news. After restoring the 2/4 image and uninstalling BitDefender, NOW EVERYTHING ONCE AGAIN WORKS PERFECTLY!!!

Every single one of the above anomalies NO LONGER HAPPENS!!!

It appears it is BitDefender that has "broken all the world's Win7 computers" which run BitDefender.

I am now going to reinstall BitDefender on this very machine I'm now running on, which has the back-restored 2/4 system with the GPEDIT item still sitting at its default "disabled". So there is once again no "override fix" for the shutdown problem in particular.

I will now experiment to see if the above FOUR SYMPTOMS RETURN. If they don't, then BitDefender is off the hook and there must be some other explanation.

But if all four symptoms return, then IT ABSOLUTELY IS BITDEFENDER THAT HAS BROKEN THE WORLD!!

More in a bit, when the experiment is complete.
My System SpecsSystem Spec
2 Weeks Ago   #10
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Well, I'm afraid I was absolutely correct. IT IS BITDEFENDER WHICH IS RESPONSIBLE!

I reinstalled BitDefender, and during that current instance of Win7 I still had no problem either closing Clockwise or restarting Windows. Perhaps all of the relevant recent updates updates to BitDefender had not yet been downloaded/installed with that initial reinstall.

But after a restart (and perhaps further updates now applied to BitDefender), now the symptoms returned.

First, Clockwise would no longer close (because it could not update the Registry with its settings):



Second, it was no longer possible to shut down or restart Windows:



I have not yet had a chance to apply the GPEDIT "fix", so I can't yet restart, so I can't yet determine if Clockwise will start properly at Windows startup. But given that it now will not close properly because it lacks administrator authority (although that has never ever been a problem before, probably due to the fact that I have UAC set to "zero" which is still the case) I expect that when I next do restart it will not start correctly, until I change it to "run as Administrator".

I have also not yet been able to duplicate the administrator permission prompt for MOVE or DELETE, but that may simply be because of how I'm attempting to test that, or the file I'm using. So for the moment this issue has not been replicated. But this is a minor symptom anyway.

What is most important is that with BitDefender now reinstalled and one restart performed (in order to get all current updates to BitDefender applied), the two MOST CRUSHING MAJOR SYMPTOMS have returned. Can't shut down or restart Windows, and programs no longer have authority to access/update Registry without "run as Administrator".

I will duplicate this report on my BitDefender forum thread.
My System SpecsSystem Spec
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 You don't have permission to shut-down this computer




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