Hi there,
My PC is randomly rebooting, why such a discusting behavior?
I have no idea how to proceed. I have tried: memory configuration tests, chech disk and relocating memory modules.
Would you please join me in this journey?
Thanks
Allrite. Event Viewer. What do we need from there exactly? Should I take take a screen shot?
Thanks
In Event Viewer, you want to look at errors. Specifically you want to find errors that are causing the computer to re-start. If there are lots of errors in Event Viewer, then you may want to use Reliability Monitor to pin down the exact time and date of the shutdowns.
All system errors I see are:
The previous system shutdown at 10:13:52 AM on 3/23/2020 was unexpected.
The RealtekWlanU service failed to start due to the following error:
The system cannot find the file specified.
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
The previous system shutdown at 3:55:09 AM on 3/23/2020 was unexpected.
The RealtekWlanU service failed to start due to the following error:
The system cannot find the file specified.
and so on.......
What Event ID is provided? Event ID 2, Event ID 41, whatever ....?
The Event seems to be blaming RealtekWlanU as culprit. This is a wireless driver, if you are NOT using wireless to connect to internet, or using NOT bluetooth with any device, then you may wish to disable this feature in Device Manager. Otherwise, try re-installing the device driver for the Realtek WLAN device.
Hi there, Thanks for fast response!
The computer used to restart itself before I installed the Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter.
This is what the details say:
- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7000
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2020-03-24T02:46:45.632409000Z
EventRecordID 7097
Correlation
- Execution
[ ProcessID] 660
[ ThreadID] 664
Channel System
Computer AmorEtam-PC
Security
- EventData
param1 RealtekWlanU
param2 %%2
Hello,
Lately, once i start the computer, it inmediately shutsdown before it enters OS, and then goes to the "Windows did not Shut Cown Correctly" black window.
About the details you asked me, I could not find (strangely) exactly the one you wanted but here is the same at a different time:
The previous system shutdown at 3:55:09 AM on 3/23/2020 was unexpected.
- System
- Provider
[ Name] EventLog
- EventID 6008
[ Qualifiers] 32768
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2020-03-23T07:58:10.000000000Z
EventRecordID 6646
Channel System
Computer AmorEtam-PC
Security
- EventData
3:55:09 AM
3/23/2020
15436
E4070300010017000300370009006F02E4070300010017000700370009006F02600900003C00000001000000600900000000 0000B00400000100000000000000
--------------------------------------------------------------------------------
Binary data:
In Words
0000: 000307E4 00170001 00370003 026F0009
0008: 000307E4 00170001 00370007 026F0009
0010: 00000960 0000003C 00000001 00000960
0018: 00000000 000004B0 00000001 00000000
In Bytes
0000: E4 07 03 00 01 00 17 00 ä.......
0008: 03 00 37 00 09 00 6F 02 ..7...o.
0010: E4 07 03 00 01 00 17 00 ä.......
0018: 07 00 37 00 09 00 6F 02 ..7...o.
0020: 60 09 00 00 3C 00 00 00 `...<...
0028: 01 00 00 00 60 09 00 00 ....`...
0030: 00 00 00 00 B0 04 00 00 ....°...
0038: 01 00 00 00 00 00 00 00 ........
Unfortunately the message does not say what caused the Error,
Lets try a different tact, is the Motherboard BIOS Firmware up-to-date? You can check the Firmware version using System Info.
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