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Windows 7: motherboard, or BIOS?

2 Weeks Ago   #1
Richard58

Windows 7 Home 64 Bit
 
 
motherboard, or BIOS?

Hello, Wndows 7 Home, updated to Windows 10 recently, laptop model HP G62-149WM. When shutting down the computer, the clock and date in the right lower corner did not keep up correctly, I was told it was probably the 2032 CMOS battery. I took the laptop apart, installed a new battery. The motherboard was sitting on the kitchen counter when it got knocked to the vinyl floor below. I saw no broken parts other than a USB cable holder piece, it's the part you lift up to remove the cable. I reinstalled everything. Now, when I start it, I see "HP" logo, then Windows logo, then the Windows music sound, then the screen gets slightly less black -- and that's it. I've started it, clicked "delete" rapidly, same results. I tried "F10" also. Is there something special I have to do to after installing that battery,? -- could I have damaged the motherboard with it falling to the ground.? I do have a Windows 7 repair disk and reload disks. I live rural and my local repair place isn't taking repair jobs thanks to Covid. Thanks for any help.
My System SpecsSystem Spec
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2 Weeks Ago   #2
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Quote:
then Windows logo, then the Windows music sound, then the screen gets slightly less black -- and that's it.
Bios has handed control to windows. Then something goes wrong.

Hard to ell. Does the installation/recovery media load up ok?
My System SpecsSystem Spec
2 Weeks Ago   #3
Richard58

Windows 7 Home 64 Bit
 
 

I don't know. I haven't tried that yet in case that wasn't the right thing to do. I'm not that knowledgeable about computers so I didn't want to do something stupid and regret it. I've got the laptop apart right now looking for any issue. Do you think I should try the repair disk after I put it back together? The repair disk is for Windows 7 -- which I'm happy to go back to anyway (I did an internet upgrade to Windows 10 a couple of months ago).
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2 Weeks Ago   #4
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

if the install/repair media loads, then the issue could be a problem with the installed os. Though dropping laptops can also damage the hard disk or the connections. This is only to check that a bootable os runs ok in ram.

On a separate note:

If you want to try and reinstall/repair win10, you need win10 media.

If you want to reinstall/repair win7, you need win7 media.
My System SpecsSystem Spec
2 Weeks Ago   #5
Richard58

Windows 7 Home 64 Bit
 
 

I'm ok with reloading Windows 7. As for dropping -- it was just the motherboard and memory boards (if I have the right term). The hard disk was not attached, or the CD player. I don't remember if the CMOS battery was installed when it fell off the counter.
My System SpecsSystem Spec
2 Weeks Ago   #6
Richard58

Windows 7 Home 64 Bit
 
 

I put the pc back together, no change. I loaded the repair disk into the cd drive and then turned off the power, then shut the cd drive. Then I turned on the pc -- no change, did not hear any sound of the disk drive. So with the power on, I opened the cd drive and then closed it, it sounded like the cd was spinning but lasted a few seconds before stopping.. Nothing new happened, no change. Is it something with the BIOS, or maybe I damaged the motherboard when it fell.?
My System SpecsSystem Spec
2 Weeks Ago   #7
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Probably damaged.

If you are not desperately skint, probably easiest to order a replacement mobo. Can often be had second hand online. Likely cheaper than attempting repair.
My System SpecsSystem Spec
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2 Weeks Ago   #8
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

I just had a very quick glance on ebay and they seem to be mostly faulty mobos beimng sold for scavenging parts.

Unless you are confident fiddling about, you might need to wait till your repair shop can take a look.

I assume the cpu and heatsink were attached when it hit the ground? Hard to tell what the issue is from a distance.
My System SpecsSystem Spec
2 Weeks Ago   #9
Richard58

Windows 7 Home 64 Bit
 
 

I don't know how to recognize the "cpu" and after looking up a "heatsink", it appears to be the fan, -- and yes, the fan was still attached. If I order another motherboard, will it come with those on, or do I have to transfer a bunch of parts. I could do a simple swap of motherboards, but if I have to transfer small parts, that's probably going to be out of my league. Looking on the internet, mobo's seem to run $70 - $125 for new, but it looks like I'd have to transfer parts (and the older I get, the worse my vision is). But getting the exact right one might be difficult. What's your thoughts --and thank you for this help.
My System SpecsSystem Spec
2 Weeks Ago   #10
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Quote:
do I have to transfer a bunch of parts
yes. Best to get a repair shop to have alook. It might be something simple , can't tell without looking at it.

But if it is going to be an expensive repair, maybe think about getting a new machine.

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