Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: low memory on x64 help please

2 Weeks Ago   #1
flatbush71

Windows 7 Business x64
 
 
low memory on x64 help please

Help in memory not showing on x64 windows 7 home premium
only 5.39 usable
I'm very old would you please help.
My System SpecsSystem Spec
.
2 Weeks Ago   #2
flavallee

Windows 7 Professional SP1 64-bit
 
 

Please do the following in that computer so we have some information about it:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about that computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.
My System SpecsSystem Spec
2 Weeks Ago   #3
flatbush71

Windows 7 Business x64
 
 

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit, Build 7601, Installed 20120301193933.000000-360
Processor: AMD A6-3620 APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0, CPU Count: 4
Total Physical RAM: 10 GB
Graphics Card: AMD Radeon HD 6530D, 512 MB
Hard Drives: C: 448 GB (117 GB Free); E: 931 GB (542 GB Free);
Motherboard: Acer Aspire M3470G
System: American Megatrends Inc., ver ACRSYS - 1072009, s/n PTSJWP20012010B2279200
Antivirus: Avast Antivirus, Enabled and Updated
My System SpecsSystem Spec
.

2 Weeks Ago   #4
flavallee

Windows 7 Professional SP1 64-bit
 
 

According to your log, you have a Acer Aspire M3470G Desktop PC which has:
Windows 7 Home Premium SP1 64-bit (installed March 1, 2012)
AMD A6-3620 APU 2.20 GHz quad core processor
10 GB of DDR3 RAM
500 GB(465 GB) SATA hard drive
AMD Radeon HD 6530D graphics (512 MB video memory)

From what I can determine, its motherboard supports a maximum of 16 GB(4 GB X 4) of DDR3 RAM.
From what I can also determine, it originally came with 4 GB of DDR3 RAM.
If that's true, has more RAM been added to it since you purchased it?
If so, can you advise how many modules are in it and what their capacities are?
My System SpecsSystem Spec
2 Weeks Ago   #5
flatbush71

Windows 7 Business x64
 
 

I got 10 in there now, 2x4GB +2GB
I also got a 8GB , not in. I have tried every combination in all 4 slots.
Updated BIOS as well and nothing.
All DDR3
My System SpecsSystem Spec
2 Weeks Ago   #6
flavallee

Windows 7 Professional SP1 64-bit
 
 

I guessed that desktop had 4 GB + 4 GB + 2 GB = 10 GB, but I needed to know for sure.

That desktop will not support the use of 8 GB modules because of the maximum amount(4 GB X 4) of DDR3 RAM it supports, so don't try to install it.

Hopefully, you have both 4 GB modules installed in the color-coded blue slots - which should be closest to the processor.

If you remove the 2 GB module, what does it show for the amount of usable RAM?
My System SpecsSystem Spec
2 Weeks Ago   #7
flatbush71

Windows 7 Business x64
 
 

I have the two 4s in blue. I'll have to reboot take out the two. I'll be back.
My System SpecsSystem Spec
.
2 Weeks Ago   #8
flavallee

Windows 7 Professional SP1 64-bit
 
 

Considering that desktop has 10 GB of RAM, I'm surprised it's showing only 5.39 GB usable.

It's normal for the graphics device(integrated or dedicated) to use a certain amount of RAM, but 4.61 GB usable seems like too much to me.

Let's see what it shows for the amount usable after you remove the 2 GB module.

I'm shutting down for awhile and will check back here later.
My System SpecsSystem Spec
2 Weeks Ago   #9
flatbush71

Windows 7 Business x64
 
 

Sorry guys I fell down and it takes a long time for me to recover.
I'm 73 and can't breath and live alone.
Anyway it looks like one of the 4GB may be bad.
I did find another 2GB.
Its dark and I can't see and can't bend over, I have to get down and then craw which is near impossible.
My System SpecsSystem Spec
2 Weeks Ago   #10
flatbush71

Windows 7 Business x64
 
 

I've been think and stinking and it looks like one the fours is bad. One way they show 3.39 with just those two 4GB in.
I reversed them in blue and added the two 2GBs in black and now up to 7.39 !!! YA !
My System SpecsSystem Spec
Reply

Thread Tools




Similar help and support threads
Thread Forum
Question regarding Dual Channel Memory- Mix or Match Memory
I have a computer I built and used since 2010 running well. It has two matched 4GB sticks of DDR3 for a total of 8GB. I have two remaining slots (empty) for ram on the motherboard to add more ram. Do I need to find the exact same memory as the ram I am currently using or does it matter?
Performance & Maintenance
4Gb memory (2.75 Gb usable) memory remapping in bios causes BSOD
I recently did a new install of Windows 7 64 bit. I noticed windows showed 4Gb of ram (2.75Gb usable). I read tons of articles after googling this and tried several options to free up some more ram. I have 2 options in bios to change memory remapping over 4GB. S/W and H/W. When I enable S/W...
BSOD Help and Support
General Win7 memory leak and Unknown memory usage?
So I've had this problem for a few months with my thinkpad x220, win7 home premium 64 bit. I used ccleaner, run memtest86 multiple times, chkdsk multiple times, sfc scan multiple times, none that helped. Sfc always detects errors but always cannot fix some of them. I have mse, avast, and...
Performance & Maintenance
Windows Memory Diagnostic Reports Memory Problems
Hi, I ran Windows Memory Diagnostics multiple times (1GB Ram = 2X512), sometimes it reposrts errors, and sometimes not! I'm running two OS: Windows Server 2008 R2 SP1 64Bit, where I'm encountering bad performance, and Windows 7 32Bit which runs smoothly. I'm not sure if it's really a...
BSOD Help and Support
'Racetrack' Magnetic Memory could make memory 100,000 times faster
Source ScienceDaily (Nov. 15, 2010)
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 11:34.
Twitter Facebook