Windows Error Messages - Only recently. Antispyware and Antivirus


  1. Posts : 394
    Windows 7 Home Premium 64bit
       #1

    Windows Error Messages - Only recently. Antispyware and Antivirus


    I recently ran a Windows Update, ever since this I have noticed that my lap top has been shutting down in a loop.
    I have the the same issue when I run it in safe mode.

    I have ran SFC/SCANNOW and that found nothing.

    I have Norton 360 - the current version. And I have submitted in a community thread on their website.
    Windows does not seem to recognise the Antivirus. I was scared about my system operating that I installed Malwarebytes trail version and it found 3 files and quarantined them. But I still was getting the action centre coming up with the errors.

    I wish to be protected and I am not prepared to mess with the registry or services module just in case I make the situation worse.

    I know that I am running the old operating system - but it still works.

    I have attached as much as I can and I am prepared to do whatever to see what has caused this.
    Attached Thumbnails Attached Thumbnails Windows Error Messages - Only recently. Antispyware and Antivirus-norton-antivirus-acton-centre.jpg   Windows Error Messages - Only recently. Antispyware and Antivirus-norton-antivirus-version.jpg   Windows Error Messages - Only recently. Antispyware and Antivirus-norton-antivirus-windows-security.png  
      My Computer


  2. Posts : 3,637
    win 8 32 bit
       #2

    Its possible that 7 cant detect norton as its new worth asking norton if thats part of the problem acorrding to norton it should work if you SP1 Compatibility of Norton products with Windows
      My Computer


  3. Posts : 394
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I am on Windows 7 Professional SP1


    I even researched some very important security updates that would be required in order to not have Windows Defender and Windows Firewall.

    I looked at this windows 7 install failure | Norton Community

    That is maybe more reason to keep updating products I guess. I think that I may try Norton Chat also as it may seem not a Windows 7 Forum related issue.

    Thank you for posting that link.

    I noticed that my action centre was flagged and perhaps a new patch of Norton may have caused a conflict.

    I also used the good old Norton RnR - much to me also deleted old fragments of Norton on the C: - prior to doing LiveUpdates x 3.

    Almost did everything but stand on my head

    I still can not select the below:

    Windows Error Messages - Only recently. Antispyware and Antivirus-windows-selection.png

    This shows that the KB number has been installed on my lap top

    Windows Error Messages - Only recently. Antispyware and Antivirus-windows-update.png

    Deleting the C: fragments

    Windows Error Messages - Only recently. Antispyware and Antivirus-norton-antivirus-snip.png

    Error messages

    Windows Error Messages - Only recently. Antispyware and Antivirus-norton-antivirus-acton-centre.png

    Thank you for reading and the link posted
    Attached Thumbnails Attached Thumbnails Windows Error Messages - Only recently. Antispyware and Antivirus-error.png  
      My Computer


  4. Posts : 6,926
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi

    based on
    1) system looping 1st post
    2) last screenshot re WUSA

    i suspect there's an update pending or trying to install

    from an admin command please run this

    C:\windows\winsxs\pending.xml

    if you find any please delete it/them

    This needs to be done in System Repair mode
      My Computer


  5. Posts : 394
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    I am only a Newbie


    May I please ask how you run -

    from an admin command please run thisC:\windows\winsxs\pending.xml

    So do you think the only solution to get me out of this big mess with Norton and my whole system.
    I am getting the C: scanned every-time I log in now.

    I appreciate your honesty as I would be in a mess - was told to install these two updates and struggling to make sure I have a firewall up,

    On Norton community also advised to uninstall MS Security Essentials.

    *****UPDATE****



    I re-read the Norton Community advice about installing the two updates -

    Now MBAM wants a microsoft security update - Malwarebytes for Windows Support Forum - Malwarebytes Forums

    both in two steps
    I tried to do all at once
    I confirmed in the pic

    Windows Error Messages - Only recently. Antispyware and Antivirus-windows-update.png

    I now have installed the next update - but I will perhaps still be in a loop I guess

    Windows Error Messages - Only recently. Antispyware and Antivirus-norton-windows-update.png

    Thank you
    Last edited by Melissa; 06 Sep 2022 at 09:36. Reason: Add pic
      My Computer


 

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