3 PCs in few day blocked when they try to print something


  1. Posts : 2
    windows 7 64
       #1

    3 PCs in few day blocked when they try to print something


    Hello.
    Today is the third notebook with windows 7 that blocked when I try to print something.
    For example, from Firefox or Mozilla, if I print something appear the preview window with waiting... and nothing happens. If I push ESC, the window go out.
    For other programs, I have to interrupt and terminate them from the Task Manager.

    Why?
    this happens after a few days from one PC to another. The computers are 2 lenovo and 1 dell.
    Thank you to help me.
    Alessandro
      My Computer


  2. Posts : 3,788
    win 8 32 bit
       #2

    Welcome to the forum are you printing locally or to a network pc? what is the exact error message?
      My Computer


  3. Posts : 2
    windows 7 64
    Thread Starter
       #3

    thank you.

    two are network printers and another is connected in usb. However, the problem is not related to the type of printer. What happens is this:
    If I open Microsoft word and give the print command, the cursor becomes a blue circle and continues to spin, the Word bar appears Not Responding and I have to interrupt the program with CTRL ALT DEL.
    Same thing in Thunderbird and Firefox: If I open the print command, the Thunderbird or Firefox window opens, the message "preparing preview" appears and stops there.
    The strange thing is that in a few days it happened on three different computers, with different users and different programs. Like it's a windows update or something that blocks the printing process.
    I updated with Windows Update to the latest update but nothing has changed.
    Thank you
      My Computer


  4. Posts : 3,788
    win 8 32 bit
       #4

    Can you see the pcs with the printers ok on the network and ping them by ip or name try remaking the connections
      My Computer


  5. Posts : 2,246
    Windows 7 Pro SP1 64 bit
       #5

    For the one connected via USB, Open Word, Print, Print. Is the printer shown?
      My Computer


  6. Posts : 2,246
    Windows 7 Pro SP1 64 bit
       #6

    Anything?
      My Computer


 

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