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Windows 7: Urgent!! Help needed to recover lost data

07 Dec 2009   #61
SusanHC

Windows 7 and Vista
 
 

quick note as I am not too welll, to say how much I appreciate the help I am being given. I am going to type up a report of events leading up to catestrophy which I will post

So for now - big thanks alll !!

Susan


My System SpecsSystem Spec
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07 Dec 2009   #62
rsvr85

Windows 7 Ultimate x64
 
 

Get well soon Susan, we eagerly await your report
My System SpecsSystem Spec
07 Dec 2009   #63
Win7User512

Windows 7 x64 / Same
 
 

Was it a Western Digital MyBook, by any chance?
My System SpecsSystem Spec
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07 Dec 2009   #64
SusanHC

Windows 7 and Vista
 
 

Hello all

Here as promised - my report

its rather long - sorry!

Thanks for your patience


Susan


Attached Files
File Type: doc events re handydrive.doc (29.5 KB, 26 views)
My System SpecsSystem Spec
07 Dec 2009   #65
Win7User512

Windows 7 x64 / Same
 
 

Sorry to hear about your situation. Dropping it not only once but twice certainly doesn't help the drive work. That could be the cause of the issue. It's difficult to say for sure, but sorry to hear you can't get your data back.
My System SpecsSystem Spec
07 Dec 2009   #66
gregrocker

 

Even if dropped, the manufacturer can recover the data.

The drive has another 2-3 months of tech support warranty. If it is not visibly damaged then they should even replace it under hardware warranty. At the minimum they need to help you recover the data.

I would consider RMA'ing it with the expressed understanding that they will recover your data to the replacement drive and return it to you.

There are a whole lot of potential Fujitsu customers watching here and hitting this post on Google search results, witnessing how you are treated.
My System SpecsSystem Spec
07 Dec 2009   #67
SusanHC

Windows 7 and Vista
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Even if dropped, the manufacturer can recover the data.

The drive has another 2-3 months of tech support warranty. If it is not visibly damaged then they should even replace it under hardware warranty. At the minimum they need to help you recover the data.

I would consider RMA'ing it with the expressed understanding that they will recover your data to the replacement drive and return it to you.

There are a whole lot of potential Fujitsu customers watching here and hitting this post on Google search results, witnessing how you are treated.
thank you. your encouragement really spurs me on
My System SpecsSystem Spec
07 Dec 2009   #68
SusanHC

Windows 7 and Vista
 
 

Toshiba took over Fujitsu hard drive support in Oct
You will be interested to read Toshiba's reply to my desperate email:

my email:

I AM DISABLED AND THE DATA ON THE HARD DRIVE IS VITAL TO ME PLEASE DO SOMETHING FOR ME

toshiba's reply:

I am totally sorry, but Toshiba does not provide any data recovery service.
If you are in urgent need of the data on your defective HDD, please contact specialized data recovery companies like Ontrack, Convar, Vogon or others BEFORE sending the drive for repair.

Mit freundlichen Gruessen - Best regards - Yoroshiku onegai shimasu

My System SpecsSystem Spec
07 Dec 2009   #69
SusanHC

Windows 7 and Vista
 
 

I wrote to Fujitsu :


"Do you have a diagnostic Tool to try and find out what is wrong with my Handydrive

I AM DESPERATE TO RECOVER DATA. THE HANDYDRIVE IS LESS THAN A YEAR OLD!

PLEASE HELP!!"


To which they replied

"To our regret, we do not have software for which the diagnosis is useful in your situation."

Helpful aren't they!!
My System SpecsSystem Spec
08 Dec 2009   #70
SusanHC

Windows 7 and Vista
 
 

Quote   Quote: Originally Posted by Dwarf View Post
These are known as Tamper Proof Torx. They require a special driver to operate.

Can you post some images showing the external drive clearly from all angles.

We have sent for some Tamper Proof Torx which should arrive today. We shall then see if we can open it and put drve into laptop and attempt recovery.

Tips or help on carrying this out would be much appreciated!

THANKS

Susan
My System SpecsSystem Spec
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 Urgent!! Help needed to recover lost data




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