Urgent!! Help needed to recover lost data

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  1. Posts : 87
    Windows 7 and Vista
    Thread Starter
       #61

    quick note as I am not too welll, to say how much I appreciate the help I am being given. I am going to type up a report of events leading up to catestrophy which I will post

    So for now - big thanks alll !!

    Susan
      My Computer


  2. Posts : 1,065
    Windows 7 Ultimate x64
       #62

    Get well soon Susan, we eagerly await your report
      My Computer


  3. Posts : 1,487
    Windows 7 x64 / Same
       #63

    Was it a Western Digital MyBook, by any chance?
      My Computer


  4. Posts : 87
    Windows 7 and Vista
    Thread Starter
       #64

    Hello all

    Here as promised - my report

    its rather long - sorry!

    Thanks for your patience:)


    Susan
    Urgent!! Help needed to recover lost data Attached Files
      My Computer


  5. Posts : 1,487
    Windows 7 x64 / Same
       #65

    Sorry to hear about your situation. Dropping it not only once but twice certainly doesn't help the drive work. That could be the cause of the issue. It's difficult to say for sure, but sorry to hear you can't get your data back.
      My Computer

  6.    #66

    Even if dropped, the manufacturer can recover the data.

    The drive has another 2-3 months of tech support warranty. If it is not visibly damaged then they should even replace it under hardware warranty. At the minimum they need to help you recover the data.

    I would consider RMA'ing it with the expressed understanding that they will recover your data to the replacement drive and return it to you.

    There are a whole lot of potential Fujitsu customers watching here and hitting this post on Google search results, witnessing how you are treated.
      My Computer


  7. Posts : 87
    Windows 7 and Vista
    Thread Starter
       #67

    gregrocker said:
    Even if dropped, the manufacturer can recover the data.

    The drive has another 2-3 months of tech support warranty. If it is not visibly damaged then they should even replace it under hardware warranty. At the minimum they need to help you recover the data.

    I would consider RMA'ing it with the expressed understanding that they will recover your data to the replacement drive and return it to you.

    There are a whole lot of potential Fujitsu customers watching here and hitting this post on Google search results, witnessing how you are treated.
    thank you. your encouragement really spurs me on
      My Computer


  8. Posts : 87
    Windows 7 and Vista
    Thread Starter
       #68

    Toshiba took over Fujitsu hard drive support in Oct
    You will be interested to read Toshiba's reply to my desperate email:

    my email:

    I AM DISABLED AND THE DATA ON THE HARD DRIVE IS VITAL TO ME PLEASE DO SOMETHING FOR ME

    toshiba's reply:

    I am totally sorry, but Toshiba does not provide any data recovery service.
    If you are in urgent need of the data on your defective HDD, please contact specialized data recovery companies like Ontrack, Convar, Vogon or others BEFORE sending the drive for repair.

    Mit freundlichen Gruessen - Best regards - Yoroshiku onegai shimasu

      My Computer


  9. Posts : 87
    Windows 7 and Vista
    Thread Starter
       #69

    I wrote to Fujitsu :


    "Do you have a diagnostic Tool to try and find out what is wrong with my Handydrive

    I AM DESPERATE TO RECOVER DATA. THE HANDYDRIVE IS LESS THAN A YEAR OLD!

    PLEASE HELP!!"


    To which they replied

    "To our regret, we do not have software for which the diagnosis is useful in your situation."

    Helpful aren't they!!
      My Computer


  10. Posts : 87
    Windows 7 and Vista
    Thread Starter
       #70

    Dwarf said:
    These are known as Tamper Proof Torx. They require a special driver to operate.

    Can you post some images showing the external drive clearly from all angles.

    We have sent for some Tamper Proof Torx which should arrive today. We shall then see if we can open it and put drve into laptop and attempt recovery.

    Tips or help on carrying this out would be much appreciated!

    THANKS

    Susan
      My Computer


 
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