New
#61
quick note as I am not too welll, to say how much I appreciate the help I am being given. I am going to type up a report of events leading up to catestrophy which I will post
So for now - big thanks alll !!
Susan
quick note as I am not too welll, to say how much I appreciate the help I am being given. I am going to type up a report of events leading up to catestrophy which I will post
So for now - big thanks alll !!
Susan
Was it a Western Digital MyBook, by any chance?
Hello all
Here as promised - my report
its rather long - sorry!
Thanks for your patience:)
Susan
Sorry to hear about your situation. Dropping it not only once but twice certainly doesn't help the drive work. That could be the cause of the issue. It's difficult to say for sure, but sorry to hear you can't get your data back.
Even if dropped, the manufacturer can recover the data.
The drive has another 2-3 months of tech support warranty. If it is not visibly damaged then they should even replace it under hardware warranty. At the minimum they need to help you recover the data.
I would consider RMA'ing it with the expressed understanding that they will recover your data to the replacement drive and return it to you.
There are a whole lot of potential Fujitsu customers watching here and hitting this post on Google search results, witnessing how you are treated.
Toshiba took over Fujitsu hard drive support in Oct
You will be interested to read Toshiba's reply to my desperate email:
my email:
I AM DISABLED AND THE DATA ON THE HARD DRIVE IS VITAL TO ME PLEASE DO SOMETHING FOR ME
toshiba's reply:
I am totally sorry, but Toshiba does not provide any data recovery service.
If you are in urgent need of the data on your defective HDD, please contact specialized data recovery companies like Ontrack, Convar, Vogon or others BEFORE sending the drive for repair.
Mit freundlichen Gruessen - Best regards - Yoroshiku onegai shimasu
I wrote to Fujitsu :
"Do you have a diagnostic Tool to try and find out what is wrong with my Handydrive
I AM DESPERATE TO RECOVER DATA. THE HANDYDRIVE IS LESS THAN A YEAR OLD!
PLEASE HELP!!"
To which they replied
"To our regret, we do not have software for which the diagnosis is useful in your situation."
Helpful aren't they!!