Turned on computer and all my files seem to be missing. Please HELP

To me, this sounds like a serious infection.

Do you have your data backed up? You can try backup your data by following these methods:

https://www.sevenforums.com/tutorials...cy-backup.html

We can attempt to clean the threats, but a better option would be a Clean Install Windows 7, especially if your data is backed up.



Please read this entirely before we begin malware removal:


Before we start with malware assistance, I want to inform you of a few things:

1.) I am not a recognized malware removal expert. I do not have a certification from a malware removal school. Having said that, I have removed a lot of malware with PCs and have years of experience.
But just like no antivirus program is 100% effective, neither am I. My goal is to simply clean up your PC from any malware, and assist you in any way possible to help you secure your PC.

2.) Sevenforums (This forum)and I will NOT be held responsible for anything that might go wrong with your pc.

3.) You agree to follow all directions given, until I advise that your pc is clean and you are free of threats. You will not abandon the thread.


The most important rule of all:

4.) YOU WILL NOT INSTALL/change/modify OR ADD ANYTHING TO YOUR SYSTEM UNTIL MALWARE REMOVAL IS COMPLETE. No files or programs or anything of the sort.

Do you agree to these terms?

If yes, reply with a Yes. If not, please state so and I will flag an official malware remover, or I will recommend another place for malware removal assistance.

Yes. Backup everything you possibly can. Do you have a backup already made however? When your system in badly infected, the last thing you want to do is back it up with newer stuff that could have infections on it. If you have a slightly older backup already, its best to lose the little bit of added info and go with the backup that is more likely to be clean, then the new one you would make.

Either way, you want to get your system clean first, get proper protection, and then restore the backup. But only after all your shields are up so to speak.

Yes the infection could easily spread to the usb stick during the back of your data. See if you can follow the tutorial in post 2, that will show you how to create a disk using a os called peppermint which will allow you to backup your data. Then we can work on either reinstalling windows or going through and wiping out the threats.

If this is all way to over your head, or you do not have time to do this, I suggest taking it to a store and have them backup your data and wipe your disk and reinstall windows. Then I can recommend some security software for you to use, and then walk you through restoring your data. Or have them do it for you. I don't recommend giving in to buying there security software or anything though. I would just have them back your data up and wipe the disk and reinstall windows.

Also, only go to a small business, large corporations do not take the proper time to do things right. Where most small trusted businesses will go the extra mile for you.

Either way I am here to help, and willing to answer any questions. I have confidence we can walk you through everything.

Let me know what you decide.