New
#1
Toshiba Windows 7 Upgrade (DENIED!)
Hi Gang!
A helped a young lady and her mother purchase a new Toshiba laptop back on 8/8/09. The mother used her credit card to purchase said item.
I helped the young lady send in her Toshiba Windows 7 Upgrade request to Toshiba on the internet. First, I faxed the Proof of Purchase with her Account # (per Toshiba) to Toshiba so they would have it. After about 2 weeks, with no confirmation they received it, I then scanned in the Proof of Purchase and then attached that to account online.
2 days later she was denied her upgrade.
The Proof of Purchase is a copy of the Sales Receipt. From Best-Buy !!
So, the new Toshiba is running Windows Vista Home Premium, bought in August of 09, and I sent them 2 copies of the Receipt !!! Everything they asked for !!!
What else should I do? I looked online at Toshiba, and there are a lot of people upset at Toshiba for denying them also. Some legitimate, a few not so.
I don't know if this is the track record of Toshiba, in luring people into buying their PC's, then backing out of the upgrade for the PC, or not.
So, anyone else having a difficult time with Toshiba about the upgrade? what to do?
Thanks!