Dell is offering a pretty cool opportunity for customers and the general public to help us redesign the support website for home users. Go to this Storm Session link if you have suggestions on what you would like to see.
IdeaStorm | StormSessions
To be honest, the design of the website is not essential to me. The quality of support is. Ever since Dell phone support is coming from somewhere in India, it's pretty much useless, since the people there are just reading scripted answers off computer screens. This might take care of some mundane questions, but anything even slightly non-trivial requires someone who can - or is allowed to - think. This is what's lacking in Dell support. The web design is rather irrelevant.
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